LensCrafters

4.9
1012 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3711 Justin Road, Flower Mound, TX
75028, United States

Hours

Reviews

4.9
1,012 reviews
5 stars
973
4 stars
6
3 stars
1
2 stars
2
1 star
30

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff is consistently praised for being friendly, helpful, and knowledgeable, with many customers highlighting specific employees like Helene and Debbie for their exceptional service.

Quick Service

Customers frequently mention the fast turnaround time for glasses and repairs, often receiving their orders sooner than expected.

Product Selection

The store offers a wide variety of frames and lenses, which customers appreciate, often noting the quality and range of options available.

Mixed Experiences

While many reviews are positive, there are a few negative experiences regarding disorganization and pressure to purchase more expensive options, indicating inconsistency in service.
  • BP
    Brett Parham
    2 days ago
    5.0
    Replaced a Costa lense from a donor pair I had extra for free!!! They are the best
  • ER
    Ed Reyes
    Jan 6, 2026
    5.0
    Debbie and Helene were awesome! They provided fast and smooth assistance from the start. I definitely can recommend this location to suit your eyewear needs!
  • AP
    Ana Pau Gonzalez Perea
    Jan 2, 2026
    5.0
    Super helpful and welcoming experience! Debbie is awesome!!!! Coming to this location is always so nice and my family and I look forward each year to getting our frames and lenses here!
  • TC
    Tiffany Cheong
    Dec 20, 2025
    5.0
    Great service! I desperately needed to replace the one of the temple pieces of my glasses and they not only replaced the damaged one, they replaced both to make sure they matched and cleaned the lenses at no charge. Thank you so much!
  • BM
    Blake Martin
    Dec 13, 2025
    1.0
    I stopped in to get my daughter’s glasses adjusted. Wendy stepped away to help us. She let us know that they adjust glasses from anywhere. Then when a customer walked in, she proceeded to tell my 12 year old, shy daughter to “hurry up, I have customers coming in.” When making sure the fit was ok. They aren’t, she made my daughter uncomfortable so we just left. I’ll take her back to my eye dr next time. So, great customer service. Was thinking about getting our next pair of glasses at this location, but I won’t ever be back.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.