Club Pilates

Reviews

• GP

  Gladys Paez

  Aug 9, 2025
  1.0
  Stay away from this studio! Unfortunately, I overheard the instructor, Melissa J, making comments (with Diane R and another member who was sitting on the first reformer ) about me canceling my membership--apparently unaware that I was in class. The remarks were unprofessional and, frankly, quite hurtful, especially coming from someone representing a studio I've been a part of. It felt disrespectful and made for a very uncomfortable experience. I've already cancelled my membership, and I hope this doesn't happen to another member.
• MM

  Mopsi’s Mom

  Jul 17, 2025
  1.0
  Be very careful before signing up here. Club Pilates business practices are abhorrent. You will have to book your classes about a month out, and if you need to reschedule or cancel, you must do so at least 12 hours before or you lose the $25 you paid for that class. And you can’t be more than 5 minutes late for a class or you can’t do that class and you lose your money for that class. You don’t get a credit or something, you lose that money. When you sign up, the front desk will not VERBALLY discuss that Club Pilates requires a 3-month minimum contract. They will tell you that if you want to pause or cancel your membership, you need to give 30-days notice and that you must be paid up for the month, but they will never TELL you must pay $180/month for 3 months minimum. And yes, you’re initialing and signing things digitally while talking to the front desk staff who are perfectly charming but NEVER stops and explains the 3-month minimum. And there’s an early cancellation fee, which they also don’t tell you about. I know what you’re thinking…I should have read everything that I signed. I agree, I should have. I’ve honestly never had the experience of entering into a contract without the staff making it ABUNDANTLY clear that you were, indeed, entering into a contract. I heard about the 30-day written notice, but not a contract. Were they willfully opaque about that in order to squeeze a little more money out of me? I can’t imagine that this behavior is sanctioned by Club Pilates as a business? Or is it part of their business model? I just know that they’re threatening to take me to collections and have called and emailed a distracting number of times, so they’re squeezing an extra $180 out of me. Good for them, I guess. I just think that’s a really shady business practice and I would recommend spending your money elsewhere. Quick update: the manager, Diane R. is trying to get me to text her my credit card information. Her personally, not the business or a third party site. She is asking me to send my credit card info to her PERSONALLY. Sounds legit.
• HN

  Hannah N

  Jul 17, 2025
  5.0
  Kind staff & great instructors!
• BF

  Beth Frank

  Jul 24, 2024
  5.0
  I can’t say enough positive things about Club Pilates in Flower Mound. When you walk in you are greeted by name from the person at the front desk. The instructors are friendly, knowledgeable, and attentive. Everyone on the team is awesome! Every class develops form, strength, and endurance. Love this studio and everything about it! Persevere!
• MB

  Madalina Boncu

  Apr 26, 2024
  1.0
  Today I had a call with one of their representatives who initially introduced herself as Tamara. The reason of my call was to get some support and freeze my account for 2 weeks as I will be traveling outside the USA. "Tamara" who later I found out was Sumer...was talking over me, asking me in a condescending if I understood their freezing policy. I do have an accent but I understand English very well. She apologized after that to me but I honestly felt disrespected. If you sign for an unlimited membership please be aware that their highly advertised waiver puts your membership on hold for 1 billing cycle (even though you want to freeze it for only 2 weeks for example) and you have to pay a $25 fee.

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