Planet Fitness

4.1
910 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
10861 Gateway Blvd S, El Paso, TX
79934, United States

Hours

Reviews

4.1
910 reviews
5 stars
537
4 stars
181
3 stars
58
2 stars
34
1 star
100

What are people saying?

AI-generated from recent customer reviews

Equipment Maintenance

Many customers reported that multiple machines were frequently out of service for extended periods, leading to frustration.

Staff Friendliness

Overall, the staff received positive feedback for being friendly and helpful, although there were some negative experiences reported.

Cleanliness Issues

Several reviews highlighted ongoing cleanliness problems, particularly in the bathrooms and during peak hours.

Atmosphere

The gym is generally described as welcoming and spacious, with a good atmosphere for working out.

Water Availability

Customers expressed dissatisfaction with the water fountains being out of order and the quality of available bottled water.
  • FG
    Faith Grace
    6 days ago
    2.0
    Decent gym with friendly staff. Unfortunately, the water in the showers was barely warm. And before you reply with “bring it to the attention of the manager,” no. You should be proactive in maintaining your gym and equipment and not relying on your members.
  • SH
    Shapiss Hernandez
    Nov 14, 2025
    4.0
    Me etendienron Muy Amable Gracias
  • MJ
    Michael Jensen
    Nov 12, 2025
    2.0
    The staff is great, very friendly and hospitable the only reason this planet fitness does not get a 1 star.I Have been a planet fitness member for over a decade and have used many of their gyms around the country. The broken equipment and blown lights have been a constant at this facility and takes months, some times year to fix or replace. Not making that up, missing a front door handle for almost a year. They continue to charge you full price even though due to poor maintenance and or greed they can not provide the services planet fitness brags about in their commercials. This place needs some serious corporate oversight because whoever is running this gym is currently the running the worse planet fitness I have ever been in
  • JE
    Jose Espinoza
    Oct 2, 2025
    4.0
    Es un excelente gimnasio, lo genial de aqui es que cada cierto tiempo actualizan sus maquinas. El personal es amable y te atienden bien y te ayudan con cualquier duda. Lo unico malo aqui es que si tardan en reparar las máquinas, si hay una fuera de servicio asi quedara por unas semanas. En general esta bien, pero con ligero defecto.
  • JS
    J S
    Sep 25, 2025
    1.0
    Both water fountains are down. This gym isn’t 24 hours (change your hours shown). Multiple equipment machines have been down for over 2-3 weeks. Not surprised from a north east location. Take notes from management at far east or west side locations.

Frequently Asked Questions About Planet Fitness

What makes Planet Fitness a welcoming place for everyone?

Planet Fitness is a Judgement Free Zone® where every member can build strength at their own pace with best-in-class equipment and a welcoming environment.

What are the operating hours of Planet Fitness in El Paso, TX?

Planet Fitness is open 24 hours from Monday to Thursday, closes at 9 PM on Friday, and operates from 7 AM to 7 PM on Saturdays and Sundays.