Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
613 reviews
5 stars
573
4 stars9
3 stars2
2 stars1
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff members, particularly Randy and Olympia, received high praise for their helpfulness, patience, and professionalism.
Repair Efficiency
Many customers appreciated the quick and efficient repair services, often provided at no charge.
Product Knowledge
Employees demonstrated strong knowledge about eyewear and eye health, helping customers make informed decisions.
Mixed Experiences
While many reviews were positive, some customers reported issues with prescription accuracy and communication delays.
Friendly Atmosphere
Overall, the store was described as welcoming and friendly, contributing to a positive shopping experience.
- JPJP PenaNov 11, 20255.0Huge shoutout to Ray and Kim at the LensCrafters in CIELO Vista Mall — truly standout people! They helped me with my eye exam, glasses, and contacts, and somehow made the whole process feel effortless. Customer service was genuinely above and beyond. The only heads-up: this location’s a bit tricky to find (second floor, tucked in the corner), but totally worth it once you’re there.
- JRJaganath RaspopovichNov 10, 20255.0Took care of my nosepad replacement free of charge. Friendly service! Would recommend. 👍
- CVcesar valenzuelaNov 4, 20255.0Our daughter damaged her glasses so we visited this location looking for a new pair. Mr Andrew and his staff were extremely helpful and went up and beyond to help us! He explored various possibilities to find us a solution and made sure we were taken care of! Thank you again for the wonderful customer service!
- CLCarlos LugoNov 1, 20255.0Randy was immensely helpful. I had an issue with a pair of glasses and he was quick and courteous in his repair
- VHVictoria HernandezOct 19, 20255.0This was my first time with LensCrafters and I was impressed! Very nice staff. The young man really made me feel comfortable while doing all the tests. I feel like my eyes were thoroughly checked and I had my questions answered about my contact fitting and for the first time I’m wearing contacts that actually feel great. Even though it was a virtual Dr, I felt like she was there in person. And the contact price for a year was great! Definitely coming back. Yall rock.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What brands of eyewear can I find at LensCrafters in El Paso?
You can find designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam online through LensCrafters' appointment link: https://www.eyeexamsnow.com/TexasFlow?catalogId=11651&storeId=10851&langId=-1&clearExams=1&storeNumber=0073
What are the operating hours for LensCrafters at Cielo Vista Mall?
LensCrafters is open Monday through Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides an in-store pickup service for your convenience.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, cash, and check payments.
Is LensCrafters accessible for customers using a wheelchair?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit after my appointment at LensCrafters?
After your visit, you can explore nearby stores such as Macy's Cielo Vista Mall, Forever 21, and lululemon for clothing and accessories.
Are there nearby places to grab a snack or dessert near LensCrafters at Cielo Vista Mall?
Yes, nearby you can enjoy treats at Mrs. Fields bakery, Orange Leaf Frozen Yogurt, and La Michoacana Cielo Vista ice cream shop.
Can I combine shopping at LensCrafters with entertainment options nearby?
Absolutely, after your visit to LensCrafters, you can check out GameStop or EP Games and Toys Cielo Vista for gaming and hobby products.