Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.8
635 reviews
5 stars
593
4 stars9
3 stars2
2 stars1
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional customer service, highlighting individuals like Randy, Olympia, and Mike for their helpfulness and professionalism.
Repair Services
Many reviews noted positive experiences with quick and free repairs, showcasing the store's commitment to customer satisfaction.
Knowledgeable Staff
The staff was frequently described as knowledgeable and informative, assisting customers in selecting the right frames and understanding their options.
Mixed Experiences
While most feedback was positive, there were a few complaints regarding policy issues and dissatisfaction with certain services, indicating room for improvement.
- MHMaya Hartgraves2 days ago5.0Olympia was super quick to get my insurance pulled up. She gave me great advice on new frames to try and was super patient with my decision making! Definitely would recommend her to help you!
- JGJasmin Garcia5 days ago5.0I had the greatest experience! The associate was very kind, friendly and over made me feel super comfortable. Thank you, I will definitely come back!
- CRCristian RubioDec 29, 20255.0I was in and out and wanna thank Mike for the absolute great customer service! He got me in and out and was extremely helpful. Will be coming back because of him!
- MTMatt TDec 15, 20251.0Lens crafters is being stingy when selling their meta glasses. We asked for the manager and he told us the last associate who sold us the glasses was getting in trouble. While the insurance EyeMed, allows these glasses to go through and fully covers the frames, the store refuses to sell them. Go to a different store!
- AOAlfredo OrtizDec 14, 20251.0I accidentally stepped on my Meta glasses during a medical emergency at work. My glasses slipped off my face because they were too big. I asked the technician if it was possible to exchange the frame for a smaller size using my one-year warranty insurance. Unfortunately, the manager did not approve the exchange. I even offered to pay the difference for a smaller frame, but they still declined, citing policy restrictions. As a result, I had to leave my glasses there, and I asked the technician to dispose of them for me. I would have understood if the glasses were more expensive, but I was simply trying to switch to a less costly frame.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands.
Which vision insurance plans does LensCrafters accept?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What brands of eyewear can I find at LensCrafters in El Paso?
You can find designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, and more at LensCrafters.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam online through LensCrafters' appointment link: https://www.eyeexamsnow.com/TexasFlow?catalogId=11651&storeId=10851&langId=-1&clearExams=1&storeNumber=0073
What are the operating hours for LensCrafters at Cielo Vista Mall?
LensCrafters is open Monday through Thursday from 10 AM to 8 PM, Friday and Saturday from 10 AM to 9 PM, and Sunday from 12 PM to 6 PM.
Does LensCrafters offer in-store pickup for eyewear?
Yes, LensCrafters provides an in-store pickup service for your convenience.
What payment options are accepted at LensCrafters?
LensCrafters accepts American Express, Discover, Mastercard, Visa, Apple Pay, Android Pay, cash, and check payments.
Is LensCrafters accessible for customers using a wheelchair?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate customers with mobility needs.
What nearby stores can I visit after my appointment at LensCrafters?
After your visit, you can explore nearby stores such as Macy's Cielo Vista Mall, Forever 21, and lululemon for clothing and accessories.
Are there nearby places to grab a snack or dessert near LensCrafters at Cielo Vista Mall?
Yes, nearby you can enjoy treats at Mrs. Fields bakery, Orange Leaf Frozen Yogurt, and La Michoacana Cielo Vista ice cream shop.
Can I combine shopping at LensCrafters with entertainment options nearby?
Absolutely, after your visit to LensCrafters, you can check out GameStop or EP Games and Toys Cielo Vista for gaming and hobby products.