Brand Certified
LensCrafters
4.7(366 reviews)
Certified by LensCrafters • Feb 22, 2026
Business Details
750 Sunland Park Dr, El Paso, TX
79912-6709, United States
Certified by LensCrafters • Feb 22, 2026
(915) 833-1074
Certified by LensCrafters • Feb 22, 2026
https://local.lenscrafters.com/tx/el-paso/750-sunland-park-dr.html
Certified by LensCrafters • Feb 22, 2026
About
Certified by LensCrafters • Feb 22, 2026
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Certified by LensCrafters • Feb 22, 2026
Hours
Certified by LensCrafters • Feb 22, 2026
Reviews
4.7
366 reviews
5 stars
332
4 stars
7
3 stars3
2 stars4
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of individuals like Charlie, Katie, and Victoria for their exceptional service.
Mixed Experiences
While some customers had positive experiences, others reported rude behavior from staff and issues with service quality, particularly at the Sunland Park location.
Product Availability
Customers appreciated the variety of frames and lenses available, although there were complaints about issues with orders and pricing discrepancies.
Repair Services
Several reviews highlighted the quick and free repair services provided, which contributed positively to customer satisfaction.
- HPHolly Peterson3 days ago5.0I had taken a tumble and messed up my glasses is the process. Andrew was so quick, polite and efficient. Straightened my glasses out to perfection.
- TCTony Cardenas4 days ago5.0I wanted to share some feedback about my recent experience at your place. Honestly, I stopped coming back a few years ago due to poor service, but this time, Joel helped me and truly impressed me. He met all my needs with great skill and outstanding customer service. Thanks to Joel, you've got my business back. He was very helpful throughout, never rushed me, gave me space, and was super collaborative. I really appreciated his patience and how he answered all my questions. Please pass on my thanks to Joel!
- JRJuan Rodriguez6 days ago1.0Fui a mi cita para mi chequeo de ojos anual, llegue puntual a mi cita y me dicen que tenia que haber llegado antes para presentar unos formularios, que intentaron comunicsrse conmigo y mandarme correo pues lo cual cheque frente a ellos y no recibi nada, pregunte cual era el problema y me dicen que tenia que reagendar, al final no me gustó para nada el trato, no siento que hice nada malo para que se comportaran asi. Cero estrellas no recomendado.
- ARAlex RuizFeb 16, 20265.0I was struggling with my broken glasses, I went to this lens crafters store on Sundland ParknMall and Andrew solved the problem almost instantly, I'll defenetly will comeback for my next subscription.
- AAAbel AlonsoFeb 9, 20261.0I’ve trusted LC at Cielo Vista Mall for over 5 years, but the customer service has gone downhill. They never call to let you know your glasses are ready, which is already frustrating, but my main issue goes beyond that. They had me come in on a Saturday afternoon for a re-examination because they made my prescription wrong. I ended up waiting inside the store for over an hour just to be told they needed to redo everything. That completely wasted my afternoon. What makes it worse is the timeline. I first ordered my glasses the 4th week of December, and here we are in February and I’m still dealing with delays. Mistakes can happen, but there’s been zero accountability, no urgency, and no real effort to make things right. After being a loyal customer for years, this experience was really disappointing.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
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