Kroger Pharmacy

Reviews

• JS

  Jessica Story

  Apr 6, 2026
  1.0
  The pharmacy told me it was going to take 20 minutes for them to get my child's medication. I was there for an hour and 10 minutes shopping around and just lollygagging trying to waste time. When I got back over there she told me to wait just 5 more minutes and after 8 minutes I decided to leave. I'm going to call and have them transfer to a different Kroger pharmacy because that's just ridiculous. Other people came and went while we waited
• JM

  James Morris

  Nov 8, 2025
  5.0
  Fast, fair and cordial
• RC

  Rachel Chapman

  Jul 19, 2025
  4.0
  They are always busy...but nice and friendly. I get texts reminders about up coming refills. When a particular refill had been discontinued by Dr and I hadnt checked yes on the text.....the pharmacy followed up with phone call to double check. I get texts when my refill is ready or if its still being processed. If med not available they always let me know ..sometimes pharmacy has to order it . The pharmacy techs are pleasant and helpful. Also the pharmacist is always available for questions.
• AJ

  Alan Johnson

  Mar 16, 2022
  5.0
  I have done business with two Kroger Pharmacy’s in the Dallas area. Both showed great customer service and great safety and quality assurance.
• LC

  Leah Chambers

  Sep 6, 2020
  1.0
  I’m so disappointed in Kroger pharmacies! I have never felt so direspected. Honestly, I have never asked for a rush on a prescription but today we are leaving to go out of town and my husband needs his medication. I wait in the line for over 30 mins (My husband and I arrived early on a Sunday b/c they don’t open until 11am) and then I drop off my husbands rx. I’m notified to come back to pick this up later in afternoon!!! If u are the second person in line when they open why would you have to wait 6 hours for a prescription anyways??? I politely told them we are leaving to go out of town and need it sooner than “later this afternoon” . they tell me to take it to a different pharmacy!!! What kind of customer service is this. They tell me they just opened! If they just opened and I’m the second customer to drop off then why is the wait so long? After I asked this question the tech then refuses to take my prescription and the prescription almost blows out of the little basket at drive thru window!!! This awful pharmacy technicians name is Andrew Adams! He screamed at me! How can a pharmacy technician talk to a customer like this? I can’t just go to any pharmacy! I don’t have insurance and I have to use good rx for my husbands medicine. He can’t go without his medication. Andrew Adams has no compassion for my husband as a patient or a customer at Kroger. I work as a nurse in the medical field. I have never and will never treat a person this way. I usually don’t do reviews but if this man treated me this way right when they open, then I can’t imagine how he treats the elderly or someone after working long hours. I think he should be happy he has a job. There are so many people that are unemployed due to the pandemic. There are so many of us that are hurting right now and we are going through enough and this kind of disrespect is awful. This isn’t some random pharmacy that I chose. We always go to this pharmacy. I have never been treated this way! It’s just not right.

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