Warby Parker Henderson Ave.

Reviews

• GM

  Gloria McNally

  3 days ago
  5.0
  The personnel were so friendly and helpful. They helped me decide after I had narrowed down my choices. They were upfront that prism glasses had an additional charge. The process was so quick. I felt really good about the experience!
• DD

  Donna degenhart

  4 days ago
  5.0
  Quick service and large selection of glasses. Only complaint is the parking lot which only has one exit/entrance. If you have a large truck, you may have trouble turning around in the parking area in front of the store.
• TH

  Troy Hagan-Burton

  Apr 2, 2026
  5.0
  Optician COURTNEY is amazing. I came in with my glasses in tatters, a screw bent and falling out and frames bent out of shape. Courtney went to work while we relaxed in the store. Because of the fragile frames I was very thankful that the time was being taken. Courtney came over to us and said “I replaced your frames for you”. I haven’t been shocked from a retail experience in a long time. In fact just about every retail experience I have had recently had been badly affected by our over-reliance on digital technology and a sacrifice of connection and quality of product. Courtney is what made this happen! Thank you so much for what you did for me today. The work you all do is fantastic. I have had frames since WP was all online; In a world where things usually go MORE online to LESS in store WP has done it right and done the exact opposite with stunning stores and experiences, and again the people are what makes the difference. Thanks again Courtney and WP!!
• DC

  Daniel Culver

  Mar 27, 2026
  5.0
  This store is not only beautiful with such a great selection of frames, but their customer service is always top-notch. I’ve visited this spot many times, and it still looks brand new! I’m a big fan of Warby Parker glasses, especially because of their “buy a pair, give a pair” business model. I love the variety of styles they offer, from trendy to modern to traditional. Now that I know they also offer eye exams, I’m planning to take full advantage of that next year!
• QR

  Quintin Ragsdale

  Mar 19, 2026
  5.0
  ⭐⭐⭐⭐⭐ Exceptional Service – Customer for Life! On 03/18/2026 around 10:00 PM, I accidentally sat on my glasses and completely damaged them. The next morning, I had to rely on an old pair of 8-year-old glasses that were taped in the middle—and unfortunately, the tape constantly obstructed my vision. After starting my morning meetings, I went online (for the second time) to review eyeglass options with Warby Parker. I then called the Henderson Street store in Dallas to get a better understanding of the timeframe. Ms. Chloe answered the call, and she was extremely kind, professional, and knowledgeable. Although I had to end the call early due to pressing business, she had already captured my information and followed up with an email outlining a recommended solution—excellent customer care! When I called back a couple of hours later, another representative informed me that calls are recorded, reviewed the notes, and seamlessly continued assisting me right where we left off. That level of continuity was impressive. I later visited the Henderson store, and all three representatives were welcoming and ready for me. They had already prepared for my visit and quickly helped me finalize the best solution. I didn’t realize the store is cashless, but we regrouped and completed the order without any issues. Thank you, Warby Parker team—customer for life! — Quintin R. Ragsdale (QRR)

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