LensCrafters

4.6
682 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
8687 N Central Expy, Dallas, TX
75225, United States

Hours

Reviews

4.6
682 reviews
5 stars
605
4 stars
13
3 stars
4
2 stars
5
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting individuals like Vicky, John, and Trish for their helpfulness and attentiveness.

Product Knowledge

Several reviews noted the staff's extensive knowledge about glasses and lenses, which contributed to a positive shopping experience.

Store Environment

Customers appreciated the spacious and well-organized store layout, describing it as inviting and filled with a wide selection of eyewear.

Mixed Experiences

While many reviews were positive, some customers reported issues with service delays and upselling tactics, indicating inconsistency in customer experiences.
  • AR
    Aaron Ross
    2 days ago
    5.0
    ⭐⭐⭐⭐⭐ We had an exceptional experience at LensCrafters thanks to John. My grandmother is visually impaired, and he took an incredible amount of time, care, and patience helping us select and set up her Meta glasses. He went far beyond what was expected answering questions thoughtfully, researching answers even when things were outside his scope, and making sure she felt supported every step of the way. His calm, kindness, and genuine care made the entire experience feel easy and reassuring. Truly outstanding service and character. Thank you so much, John.
  • GE
    Gloria Emmanuel
    Jan 3, 2026
    5.0
    Vicky helped us get our glasses ordered and made the entire process super quick. She explained all the charges and how our insurance benefits were used.
  • ES
    Elma Sob0
    Dec 29, 2025
    5.0
    I went here to try the metal glasses and the gentleman that was helping us was outstanding. His name was Andrew and you guys should be very proud of yourself for having him work for you. The customer service was outstanding. He explained everything so perfect!!!! 💯👏 #metalglasses #gentleman #Andrew #customerservice #explanation
  • CS
    Chris Singleton
    Dec 24, 2025
    5.0
    She noticed me waiting, acknowledged me, and let me know she’d be with me shortly. She was warm, kind, and welcoming, even on a packed, busy holiday. While helping me, she saw I had my 5-year-old with me and brought out coloring supplies, even drawing pictures for her to color, ultimately helping her create a lovely Christmas card for her mom. All the while, she answered my questions, walked me through a Meta demo, gathered my insurance, and placed my order without a hitch. To top it off, my daughter and I loved the festive spirit—the light-up Santa sweater and boots were just too cute. All around, a perfect 10—handled business while adding the personal delight.
  • MP
    Mr. Prolific
    Dec 14, 2025
    5.0
    (NorthPark Location ) I love how Big and Beautiful the store is. Felt like a Eyewear candy store or Eyewear Nebraska furniture lol. Love the options on display it’s hard not to make your purchase at this store or go anywhere else because all your options are right there. Everyone we dealt with on each visit was Top tier with service.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.