LensCrafters

4.7
739 reviews

About

OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
13350 Dallas Pkwy, Dallas, TX
75240-6649, United States

Hours

Reviews

4.7
739 reviews
5 stars
683
4 stars
8
3 stars
3
2 stars
7
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

The staff, particularly Crystal, Alondra, and Gamaliel, received high praise for their friendly, helpful, and knowledgeable service, making customers feel valued and well-assisted.

Product Quality

Customers expressed satisfaction with the quality of glasses and lenses, noting that the products met their expectations.

Mixed Experiences

While many reviews highlighted excellent service, there were some complaints regarding inconsistent service quality and issues with appointment scheduling.

Store Environment

The store was described as having a good selection of frames and a welcoming atmosphere, although some customers noted cleanliness issues with display lenses.
  • CB
    Chelan Branham
    Dec 1, 2025
    5.0
    Absolutely amazing team! They helped me pick my glasses and were so sweet during the process from pick out to pick up! I worked with three of the people there on separate visits and they’re all spectacular! Even the manager chimed in to say how lovely my sunglasses looked (at pick up) which made me feel great about my choice!
  • DD
    Donald
    Nov 21, 2025
    5.0
    Very friendly staff, fixed my glasses that were purchased from sunglass hut.
  • ER
    Elena Ring
    Nov 10, 2025
    5.0
    Crystal was kind and considerate when helping me find frames that I loved! She was informative and helped me better understand my vision insurance. She was warm and friendly - I had a wonderful visit!
  • RN
    Richard Nunez
    Oct 31, 2025
    5.0
    My first time having to get prescription eyeware. I'm 64 yrs. old and Crystal treated me as if I had been a customer/client for years. She assisted me with frame options and prices that would be affordable and convenient for me. I had been to the store a few days before while I was comparing options in Eyewear stores, and Tracy treated my need to be educated in buying new eyeware with the utmost respect, patience, consideration and knowledge. It proved to be what brought me back. I'm coming back to purchase a few other frames in near future. I would recommend LensCrafters to friends and admirers of my eyeware.
  • AK
    aravind kumar
    Oct 29, 2025
    5.0
    Awesome service...Crystal is super helpful

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.