LensCrafters

4.6
465 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • RestroomAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
3858 Oak Lawn Ave, Dallas, TX
75219, United States

Hours

Reviews

4.6
465 reviews
5 stars
413
4 stars
9
3 stars
4
2 stars
1
1 star
38

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, particularly highlighting individuals like Leo and Natasha for their exceptional service.

Repair Services

Customers appreciated the quick and free repair services offered for glasses, often noting that they received assistance even for glasses not purchased at the store.

Pricing Issues

Several reviews expressed dissatisfaction with pricing practices, including difficulties applying insurance benefits and feeling overcharged for services.

Inconsistent Experiences

While many customers had positive experiences, there were notable complaints about rude staff and poor service, particularly regarding prescription errors and unprofessional behavior.

Store Environment

The store was generally described as clean and well-staffed, contributing to a pleasant shopping experience for many customers.
  • PH
    Paul Holt
    Nov 15, 2025
    5.0
    My experience was great with Jesse He was able to fix my shooting glasses 100% satisfaction Thank you bro
  • KW
    Kylin Washington
    Nov 14, 2025
    5.0
    Natasha was Very Helpful and Patient
  • VL
    Victor Li
    Oct 29, 2025
    5.0
    Service and speed were amazing. Jessie especially was extremely helpful and polite!
  • RM
    Rafaela Martinez
    Oct 27, 2025
    5.0
    Leo was great during my visit. I was casually looking for some glasses and Leo clearly broke down my finance options against discounts, insurance and my HSA. I did not feel any pressure to buy now, nor did I intend to buy that day, but the experience was so transparent and pleasant that I ended up leaving with an order anyway! I would recommend this place to anyone.
  • DG
    Don Green
    Oct 23, 2025
    5.0
    I went in to get my glasses repaired A salesman by the name of Leo assisted me and i must say he did an excellent job on repairing my glasses and I experienced great customer service. Thank you Leo

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.