CG
Clarissa Gonsalves
3 days ago
I’m writing this review to share a very disappointing experience we had during our first visit.
My partner had a rash on his elbow, so we scheduled a consultation. The wait time was around 15 minutes, which was reasonable. Initially, the assistant asked questions about the rash, and everything seemed fine.
However, when the doctor came in, the experience quickly became frustrating. After briefly examining the rash, she said she couldn’t determine the cause and recommended a biopsy. The issue was that no information was provided before moving forward. We were not told:
* What exactly a biopsy involves
* How much it would cost
* What the insurance coverage or co-pay would be
* How many stitches might be required
* What the healing process or aftercare would look like
Despite this lack of information, things moved forward very quickly, and my partner was already being positioned for the procedure. Only at that point did I stop and ask what exactly would be done. The answers we received were vague and unclear (e.g., “a small section,” “a few stitches, maybe one or two”).
Since we didn’t feel informed or comfortable, we decided not to proceed and asked for time to think about it. At that point, the assistant responded rudely, questioning why we hadn’t said no earlier, despite the fact that we had not been properly informed in the first place.
We then asked if there were any alternative options or guidance until we decided about the biopsy. After some delay, we were simply told to continue using the same cream and come back if we decided to proceed. No additional explanation, diagnosis, or advice was provided.
To make matters worse, the doctor did not come back to speak with us again. We were charged a co-pay without a clear understanding of what service we were actually receiving, and we left with no real answers, guidance, or reassurance.
Overall, the experience felt rushed, poorly communicated, and unprofessional. Patients deserve clear explanations, transparency about procedures and costs, and respectful communication, especially when it comes to something as invasive as a biopsy.