Planet Fitness

4.3
501 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
26068 US-290, Cypress, TX
77429, United States

Hours

Reviews

4.3
501 reviews
5 stars
368
4 stars
52
3 stars
16
2 stars
11
1 star
54

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Several customers reported negative experiences with staff, citing rudeness and unprofessional behavior from certain employees.

Cleanliness

Many reviews praised the gym for its cleanliness, noting that the facility is well-maintained and regularly cleaned.

Customer Service

There were multiple complaints about poor customer service, particularly regarding membership cancellations and staff responsiveness.

Equipment Availability

Customers appreciated the variety and availability of equipment, although some noted issues with members occupying machines while distracted.

Positive Atmosphere

Despite some negative feedback, many customers described the gym as having a friendly and welcoming environment.
  • LD
    Lacey Dunn
    Oct 28, 2025
    1.0
    Cold showers!!! Miserable
  • JH
    Julia Hunt
    Oct 23, 2025
    4.0
    The facility is not very busy early in the morning on weekdays. That means I am able to park close to the door. It ia also ckean.
  • MC
    Melissa Cruz
    Oct 16, 2025
    1.0
    If I could give 0 stars I would I went in with my sister today for the first time and the dark skinned young lady at the front desk this evening around 7:40pm was extremely rude from the moment we walked in. She made a face at us and when I went to get a water she was making inappropriate comments on people trying to work out I also saw a couple people try to ask for her help and she kept giving them a hard time with a nasty attitude almost harassing them I felt so bad for them. it’s like nobody taught this girl customer service skills! I’ve gone to other planet fitness but i’ve never encountered someone with such a nasty attitude as hers I tried to get her name but her name tag was covered by her hair. My sister mentioned it’s not the first time she’s like this, she’s tried to ask for her help before and she complete ignores her, what a disappointment experience We will not be back. Planet fitness you need to train your employees better!
  • DA
    Dora Anderson
    Oct 15, 2025
    3.0
    Sigh... This is not my home location, but I went here for the first time today. The gym is breathtaking. The staff were all polite and professional. The problem I had was with the members... I got there and went to do my regular routine in my typical order. However, all of the leg machines were occupied by people who were just sitting there looking at their phones. So, I went to start on arms. Was able to get those done, and looked back up at the leg machines, and I'll be damned if the same exact people were sitting in the same places staring at their phones. So, I went to work on crunches. One of the ab crunch machines had no seat leaving only one working machine. Cut to the chase, the woman there was sitting there staring at her phone. I timed her. She sat there for 28 minutes from the time I first noticed her there. Ok fine, so I went to the back to do the adductor and abductor leg machines. Well wouldn't you know it, everyone was just sitting in there with their phones! One lady was taking selfie videos for five minutes! I gave up, walked a mile on a treadmill (which was a very nice treadmill!) and went home. I will try another location Friday.
  • AG
    Anthony Gonzalez
    Sep 26, 2025
    5.0
    Panny was very helpful and made the sign up process very easy. He explained everything thoroughly and gave me a great deal. This planet fitness looks amazing and the equipment is great!

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness in Cypress, TX?

Planet Fitness is open from 4:00 AM to midnight on Monday, 24 hours Tuesday through Friday, and from 6:00 AM to 9:00 PM on Saturdays and Sundays.

What services does Planet Fitness in Cypress offer?

This location offers Classic Access, mobile app features, free In-Club Fitness Training, Wi-Fi, perks for Wellness Club, guest privileges, tanning, massage chairs, hydro massage, total body enhancement, discounts on cooler drinks, fitness training, premium perks, and virtual fitness training.