LensCrafters

4.8
544 reviews

About

OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!

Details

  • Credit cardAvailable
  • DebitAvailable
  • Wheelchair accessible entranceAvailable

Location

LensCrafters
28902 Highway 290, Cypress, TX
77433, United States

Hours

Reviews

4.8
544 reviews
5 stars
515
4 stars
6
3 stars
2
2 stars
1
1 star
20

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the exceptional customer service provided by staff members like Carolyn, Marvel, and Sebastian, highlighting their attentiveness and willingness to help.

Staff Knowledge

Customers frequently noted the staff's knowledge about products and insurance, which contributed to a positive shopping experience.

Mixed Experiences

While many reviews were positive, some customers reported negative experiences, particularly regarding management and order processing issues.

Repairs and Adjustments

The store received positive feedback for its quick and effective repair services, with several customers appreciating free adjustments and repairs.

Store Environment

The store was described as clean and welcoming, with a good selection of eyewear options, contributing to an overall pleasant shopping atmosphere.
  • DT
    deonne thomas
    Nov 4, 2025
    5.0
    “Carolyn was wonderful! She provided excellent assistance in helping me choose the right pair of glasses! And I had an awesome experience picking up my glasses. Leslie made sure my glasses fit perfectly and answered all my questions.Excellent customer service — thank you both!
  • SG
    Samuel Guzman
    Nov 1, 2025
    5.0
    Excellent experience, Leslie is very professional and friendly, I really recommend her, she is very knowledgeable and helpful. Thank you!!!
  • EE
    Eric
    Oct 30, 2025
    5.0
    Leslie helped my wife and I this morning find me a pair of prescription sunglasses. She was one of the nicest people we have ever met. They will always have my business!
  • TW
    Tricia Wiler
    Oct 20, 2025
    5.0
    I have been going to Lens Crafter for over 6 yrs... Carolyn is AMAZING!! She listens, takes her time with you and goes the "extra" mile ....Her Customer Service is "bar-none" and thats WHY I kept going back. Now, they have a new manager..The manager is HORRIBLE and needs to be fired...She has taken the "quality" away from this store..
  • NP
    Natalie Phi
    Oct 15, 2025
    5.0
    Leslie is the best! She got us taken care of and checked out with speed AND grace.

Frequently Asked Questions About LensCrafters

How do I know if my child needs glasses?

Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.

Is a contact lens exam different than an eye exam?

A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.