Kroger Pharmacy

Reviews

• SH

  Suzie Hendrix

  Feb 1, 2026
  5.0
  Been using Kroger Pharmacy in Crowley for years. Always very knowledgeable and helpful.
• CO

  Cinthia Rodriguez Ovalles

  Jan 30, 2026
  1.0
  I had a very negative experience with Rex, the pharmacist at the Kroger Pharmacy on Crowley Rd in Texas. He was the one who initiated the phone call, and from the very beginning his tone of voice was extremely rude, aggressive, and hostile. In fact, I was simply listening, yet he continued speaking in a very nasty and unprofessional manner. There was absolutely no justification for that level of disrespect. Based on the interaction, it came across as though he might have been dealing with personal frustrations, because there is no reasonable explanation for speaking to a customer that way under normal circumstances. This is my personal perception from the way the call was handled. Regardless of the reason, taking that kind of tone with a customer especially in a healthcare setting is completely unacceptable. Pharmacists are expected to communicate clearly, calmly, and respectfully, and this interaction fell far below that standard. This was a horrible experience over the phone, and it left me feeling disrespected and uncomfortable. I hope management reviews this situation, because no customer should be spoken to this way.
• KW

  K W

  Jan 14, 2026
  5.0
  I've been using this pharmacy for decades. They're always pleasant with me.
• BS

  Becky Scott

  Sep 27, 2025
  1.0
  ⸻ On 9/28 around 9:20 a.m., I came to pick up my prescription and noticed the lead pharmacist (her photo is on the wall) was working the drive-through. I like to stand a few steps back so staff don’t feel rushed. While waiting, I struck up a quiet conversation with a sweet older veteran who told me he had served three terms in Vietnam. I shared that my father also served but rarely spoke about it because of the painful memories. The veteran explained how he likes to sit there while his wife shops, which I thought was really sweet. In the middle of our hushed conversation, the lead pharmacy tech suddenly yelled across the room at us for being “too loud.” I was standing about five feet from the counter, and she was at least fifteen feet away near the glass window. When she finally came up, she made a face, waved me forward like I was inconveniencing her, and immediately asked for my birthday—no greeting at all. I even commented that I understood if she was overwhelmed or understaffed, but she snapped “nope” and carried on with a clipped, rude tone. After handing me my prescription, she made an unnecessary remark about me paying $15 for Halloween candy. I didn’t owe her an explanation, so I just replied “yep” and moved on. The other staff looked uncomfortable, clearly aware of her behavior. When you step into a professional setting, whatever’s going on at home needs to stay there. Customers aren’t kids in the backseat to yell at—we’re there for service, and part of the job is communication, respect, and setting a good example for your team. The funniest part was when she suddenly flipped the switch, smiled, and started playing nice with the veteran. He didn’t seem fazed—while she was flipping out earlier, he even looked at me, laughed, and stuck his tongue out at her for being ugly before going right back to telling his war stories. Good for him—I want to grow up and be like that. Before leaving, I thanked him for his service and for the glimpse into what my dad may have gone through. My father was a kind man whose experiences in Vietnam deeply shaped him and how he raised us. He taught me to treat everyone with respect—something this pharmacy tech seems unwilling to do.
• KT

  Kelli Thompson

  Sep 22, 2025
  5.0
  I love the pharmacy team. They're always working hard and are helpful.