Quest Diagnostics

Reviews

• KH

  Kim Harbeck

  Apr 4, 2026
  2.0
  Extremely frustrating and unprofessional experience at Quest Diagnostics in Conroe, Texas. I scheduled two appointments for my kids (8:10 and 8:20). When I arrived, the kiosk only checked in one of them. When I asked for help, one staff member didn’t know what to do and brought over another employee—who was immediately rude and dismissive. First, I was told to “use my husband’s number.” I explained I don’t have a husband and only have one phone number. She then said the system wouldn’t allow it and followed with, “none of them have a phone?”—implying I should use my kids’ phone numbers. No. I don’t use my children’s personal phone numbers for medical appointments, and I shouldn’t be expected to. There is NOTHING online or at the kiosk that says separate phone numbers are required. And even if there was, that does not justify the attitude. Then I’m told—at 8:20, with a full waiting room—that one of my kids would have to be treated like a walk-in because of THEIR system issue. No apology. No attempt to fix it. Just “the system won’t allow it” repeated over and over. At one point I overheard the employee say, “the daughter is just going to have to wait,” which made it very clear how little effort was being made to help. Both of my kids were required to be fasting for these labs. Because of their system failure and refusal to accommodate even basic solutions, my daughter was not called back until 9:25 for an 8:10 appointment—a delay of 1 hour and 15 minutes. This unnecessarily extended the time my children had to go without food and added avoidable stress. When I asked for the employee’s name, I was told it was Rosie. From another room, while with a patient and within earshot of others, she loudly said, “Yes, my name is Rosie, ma’am.” My son later confirmed he could clearly hear the interaction from the waiting room, which means other patients could as well. When I stated I would be filing a formal complaint, she attempted to continue engaging. I stopped the interaction and made it clear I would not go back and forth, and told her her professionalism was non-existent. She responded again with “Ok ma’am” in a dismissive tone. To further emphasize the impact, we did not leave the facility until after 10:00 a.m. for what should have been two early morning scheduled appointments. This entire situation was caused by a system issue, but what made it unacceptable was the attitude, lack of accountability, and complete unwillingness to help. I will be filing formal complaints with corporate, regional management, and the clinic manager, as well as escalating through additional channels if necessary. If your system has limitations, communicate them. And if a patient encounters a problem, treat them with basic respect and professionalism.
• RD

  Rubber Duck

  Apr 3, 2026
  5.0
  I've come here often and I always choose this place because of the skill of the workers compared to past experiences. Especially Keisha who I've had multiple times to draw my blood. She always tries to make me feel comfortable and I can trust her to do her best when getting my blood.
• BJ

  Brianna Brundrette Johnson

  Mar 31, 2026
  5.0
  Kelethia did a great drawing my blood no pain and no bruising! Definitely going to be asking for her every time!
• SF

  Sherri Fletcher

  Mar 31, 2026
  1.0
  If I could possibly give a zero star I would. To be clear this has nothing to do with the draw itself. This is in regards to billing. My husband had labs drawn on 3/21. Despite them having his insurance information they told him he would have to place a card on file for billing but they would call him first. Give him the total so he could approve it. They said “don’t worry it will be less then $20”. 1 DAY later and NO phone call they charged his bank card $411.11. They didn’t even submit it to the insurance!!! I called and they said sorry we don’t have his insurance even though I am the one that gave it to them. So I gave the insurance information again. They finally filed the claim and our part was to have been $7.00!!!! I spent the better part of 3 days being passed back and forth with Quest and no one seemed to have any answers. Finally spoke to someone today and they said we don’t have the EOB yet even though I was looking at it. So I both faxed and emailed it to them. Now we are told we will have to wait in excess of 30 days for it to be reviewed and our money returned. This is theft
• LP

  Lori Parker

  Mar 15, 2026
  5.0
  I’m terrible with names, but the lady who drew my blood was wonderful! She was fast, efficient, and I didn’t even feel it! She’s a keeper! The location is an easy in and out, and making an appointment online saves a great deal of time. I’ve used this Quest for years and will for years to come.