Gold's Gym Tower Point

Reviews

• SH

  Steven Hughes

  3 days ago
  5.0
  Great gym! Very good cleaning staff and people here are the best. Been going her for 3 years now and the layout is perfect. They have a descent equipment for what you need to get stronger. Friendly staff and good people. Going to be sad when I move but I really enjoyed my time here. Sauna in locker room is great and stays hot as long as the door doesn't swing open with people going in and out.
• MM

  Monik

  Dec 31, 2025
  1.0
  I considered a membership here because it is in close proximity to where I live since I’ve moved to College Station, but the reviews are terrible and after just reading a response from a GM to a former customer, no thank you.
• LL

  LooneyPie

  Dec 29, 2025
  2.0
  Decent gym overall, but the music hasn’t been working for about two weeks now. It feels eerie working out in complete silence. This really isn’t a complicated issue to fix. I’ll gladly update my low review once it’s taken care of. They could at least play music through the TVs or something. It’s way too quiet in here.
• AK

  Aki Kenney

  Dec 9, 2025
  1.0
  I’ve been a member at Gold’s Gym Tower Point in College Station for a while now, and unfortunately, the experience has been pretty disappointing. The biggest issue is the lack of cleanliness. Equipment is often left sweaty/ dirty, and good luck finding sanitizing wipes that aren’t empty. The bathrooms and locker rooms also feel like they haven’t been thoroughly cleaned. On top of that, there’s broken equipment that just seems to stay broken for a month or even longer without any repairs. It’s frustrating to see the same out-of-order signs on machines day after day. For the price of membership, I expected a higher standard of maintenance and cleanliness. Right now, this location really needs to step it up.
• KK

  Kaleb Kenney

  Dec 8, 2025
  1.0
  I am writing to file a formal complaint regarding an extremely unprofessional and disappointing experience I had at the Gold’s Gym Tower Point location in College Station, Texas. My interaction with staff (particularly Sergio Hernandez) has left me questioning Gold’s Gym’s customer service standards, policies, and overall treatment of its long-standing members. I have been a Gold’s Gym member for nearly three years, and earlier today I contacted the gym to resolve a small past-due balance of $57, which resulted from a card update error. Only two months or less were overdue. During this call, I inquired about the $20 late fee that had been added and asked if it could be waived as a courtesy, given that I initiated the call to correct the issue immediately and have been a loyal member. Instead of receiving understanding or any willingness to assist, I was told by Sergio Hernández that the fee was “corporate policy,” could not be waived under any circumstances, and that escalating the matter to a manager would be pointless because they “wouldn’t waive it either.” His approach made it clear he had no interest in helping or retaining a long-time member. I explained that Gold’s Gym charges more than many other gyms in College Station and that I was trying to resolve my balance in good faith. I even stated that waiving the $20 fee would not only allow me to immediately settle the $57 balance but also keep my membership active. His response was alarming: he told me, “even if you don’t stay a member, you know you will still have to pay the fee, right?” I replied, “Oh, they will send it to a collection agency?” He stated, “Yes, they will send it to a collection agency.” I said: “Okay, I'm okay with that. Please have a good night.” So to make matters worse, when I asked if Gold’s Gym would genuinely send a $20 fee to a collection agency, he confirmed—without hesitation—that they would. The inflexibility over such a minor fee was astonishing, especially toward a customer of nearly three years. Later that evening, I went to the gym to work out while planning to speak with management the next morning. After scanning in, Sergio sought me out on the gym floor and instructed me to leave, stating that although he wasn’t “telling me to leave,” I was not allowed to work out. When I attempted to go to the front desk to pay the balance, he appeared visibly irritated and offered no clear explanation of how to proceed. At that point, seeing the hostility and poor treatment, I decided I no longer wanted my payment information stored with a facility that treats its long-term members this way. I only want to pay my membership fees with cash, cancel my membership, and go on about my way. Before I left, Sergio made another inappropriate comment, telling me that “even if you go to another gym, you still have to pay the fees.” This assumption about my intentions was unnecessary, unprofessional, and insulting. The issue was never about refusing to pay; it was about the unreasonable handling of a minor fee and his dismissive, confrontational approach. I have since spoken briefly with Brady, who was very professional, and I plan to contact Assistant Manager Deanna Lyle and General Manager Daniel (available 9–5). However, the severity of the behavior I experienced warrants immediate review at the corporate level. Gold’s Gym should not be treating loyal, paying members—especially those actively trying to resolve an honest oversight—with hostility, inflexibility, or intimidation. I have been committed to Gold’s Gym for almost three years, and I expected far better treatment from a company of your reputation. Please contact me at your earliest convenience to resolve this matter and restore confidence in your organization.

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