Business Details
About
Urgent CareFamily Practice PhysicianDoctorMedical Center
Family Medical Center at Lakeline provides urgent care, primary care, family medicine, in-house testing and in-house labs to the Austin, TX area.
Location
Family Medical Center at Lakeline
1860 S Lakeline Blvd, Cedar Park, TX
78613, United States
Hours
Reviews
4.7
568 reviews
5 stars
496
4 stars
28
3 stars
9
2 stars7
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff received high praise for being friendly, professional, and attentive, with many customers noting their caring and compassionate approach.
Efficiency
Customers frequently mentioned quick service and minimal wait times, highlighting the efficiency of the facility in handling emergencies.
Facility Cleanliness
The facility was consistently described as clean and well-maintained, contributing to a positive overall experience.
Billing Issues
Several customers reported frustrations with billing practices, including unexpected charges and difficulties with insurance claims.
Mixed Medical Experiences
While many reviews praised the quality of care, some customers expressed dissatisfaction with specific medical assessments or treatments.
- ECEmmi ChenNov 10, 20251.0Change your hours online. It says 6pm. I walk in 6minute after 4:30p and you turned me away.
- KWKara WaldenSep 30, 20255.0Friendly staff, Quick and helpful. The place was clean & I was in and out! They just started taking traditional Medicaid , definitely recommend!
- LDlezli digiovanniJan 1, 20235.0Everyone was so wonderful and attentive, especially my sweet nurse!
- TMTracey MessnerJul 16, 20225.0I would give the Nursing Staff, my CT Scan Techs, & Dr. Elder 50+ STARS (10+ STARS EACH) if I could as they were BEYOND WONDERFUL & cared for me as though I was their beloved Family Member!!! I came in @ 12:30p.m. hardly able to walk w/excruciating pain in my left side (had for 1-1/2 days, thought I had bad gas pains & was taking Gas-Ex which didn't help @ all so finally decided I needed to go in). I got myself inside front door & immediately sat down in the wheelchair that was right there & called out for Help - ladies came running from behind the desk & from back in Urgent Care area to assess me & wheeled me immediately back to get care - What a GOD-send!!! My Nurses *Scott, & Dee & Dr. Elder were the BEST EVER and being 60yrs old I've had a lot of Hospital visits/Surgeries, ER visits & Urgent Care visits over my lifetime - this was Some of the BEST CARE EVER!!! I believe I was the only patient in the whole facility! I was diagnosed w/"small kidney stone that passed due to them giving me IV fluids to help it & I also had Nephritis/Inflammation of my kidneys & dehydration". Dr. Elder said I'd feel better in a few days & to drink lots of water & to stop taking too many of my high dose supplements because I was too small & had low weight! (I'd been taking thes spplmts to get better from covid) Dr. Elder said he felt my taking all these @ too high doses could have led to this kidney health problem! ♡♡I wanted to give Dr. Elder & Scott each HUGE HUGS for taking Such Excellent, Loving & Personal Care of me, but since I was just 12 days past initial covid outbreak, I refrained. (I'd Quarantined up in MN in a hotel & hadn't been able to see my elderly, beloved parents for 10 days, & then had to fly straight home on Wed., 7/13.) I share this personal info, because it MEANT SO VERY MUCH to me to have Each Staff Member's VERY LOVING CARE of me on Friday, 7/15 - their Care was SOO MUCH MORE MEANINGFUL & LOVING than I could EVER EXPRESS to them - ☆♡☆♡☆♡THANK YOU *Dr. Elder, *Scott, my Nurse, Dee-IV Nurse: *Thank You for findig a vein & your Great, low-pain IV placement!!!, Robin-CT Tech, Tabitha-EX Tech, and the Lovely Front Desk Admin. who Blessed me Hugely w/*Great News* about my insurance coverage on my way out!!! At 5:30pm I got outside to my car & felt So Sick/Weak that I couldn't drive home. I called my friend who told me to go back inside & let them know. Went back in, told Nice Front Desk Admin. & asked her what I should do? Scott, my Nurse came immediately out to see what was wrong, & I told him I hadn't had anything to eat for over 24hrs & was SO Weak!!! He told me I could get checked back in, if I think I need to! I said No, I just need something to eat & water to drink. Scott told me he'd get me some things & ran to back & came out with snacks & water. ♡He then asked me if I'd like his apple that he'd brought for his dinner? I THANKED HIM IMMENSELY & said Yes, that would be Wonderful - he went to wash it, cut it up for me and served it on a paper plate w/napkins - it tasted like Heaven and made me feel better!!! (I finally reached my girlfriend & her son who came to drive me home & take my van home for me.) This "Family Emergency Room" (Family Hospital Systems) is Beautiful & Immaculate (upon leaving I saw the Beautiful Waiting Room area that looks more "Home-like" than regular sterile hospital settings & they have a hot drink station for those waiting. ☆☆☆I am feeling MUCH BETTER today & I THANK GOD for EVERYONE @ "FAMILY EMERGENCY ROOM" Urgent Care facility from the *BOTTOM of MY HEART*!!! ♡♡♡♡♡♡HUGE HUGS ALL AROUND!!! 💓🤗💓🤗💓🤗💓🤗💓🤗💓🤗 Forever Greatful, Tracey Messner
Frequently Asked Questions About Family Medical Center at Lakeline
Do I need an appointment for Urgent Care?
No, we never require an appointment to see a doctor for an urgent care visit. Walk-in patients are always welcome! We pride ourselves on extremely short wait times and fast service when you need urgent medical treatment.
Do you offer virtual doctor visits?
Yes! We offer the unique benefit of virtual care from local physicians. You can schedule a virtual appointment online for many common medical situations and receive the care you need from the comfort of your home.
Can I get X-rays and other imaging in your Urgent Care Medical Center?
Yes, we are fully equipped for X-rays, ultrasounds, heart monitoring, and more! Plus, we have our own on-site lab for fast test results.
Do you accept insurance?
We accept most major insurance plans at our facility, including Medicare and Medicaid. We also provide options for cash-paying patients and offer membership plans that include full coverage for visits and laboratory tests.
How can I go about asking questions about prescription refills?
For inquiries about prescriptions, refills, or medication adjustments, please contact our patient care coordinator, Kiera Sheffler. She can be reached via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181.
How can I access lab results?
We utilize Rupa Health for managing our laboratory processes. You can access your results through two methods: the Rupa Health Dashboard (our recommended option) or the Patient Portal. Rupa will notify you via email or SMS when your results are ready, prompting you to create a password for dashboard access. For assistance or issues accessing your lab results, our customer support is available 24/7 at (402) 268-1212.
Do my labs require fasting?
To determine if your specific test or panel requires 12-hour fasting, please review the information provided on this page. If you're unsure, we recommend contacting our patient care coordinator at (737) 312-2181 for clarification.
What is a biomarker?
Biomarkers in blood tests serve as indicators that healthcare professionals use to assess a patient's health status. These markers can aid in disease detection, treatment monitoring, and health outcome prediction. For instance, cholesterol levels or specific proteins can provide insights into cardiovascular health or inflammation.
What is a panel of tests?
A panel refers to a group of individual tests conducted together. For example, a Female Wellness Panel might include several biomarkers such as Calcium, Vitamin D, TSH, and Hemoglobin A1C.
Do I need an appointment for Urgent Care at Family Medical Center at Lakeline?
No, appointments are not required. Walk-in patients are always welcome, and the center prides itself on short wait times and fast service for urgent medical treatment.
Does Family Medical Center at Lakeline offer virtual doctor visits?
Yes, virtual care with local physicians is available. You can schedule virtual appointments online for many common medical issues and receive care from home.
Can I get X-rays and other imaging services at Family Medical Center at Lakeline?
Yes, the center is fully equipped for X-rays, ultrasounds, heart monitoring, and has an on-site lab for fast test results.
What insurance plans does Family Medical Center at Lakeline accept?
They accept most major insurance plans, including Medicare and Medicaid. There are also options for cash-paying patients and membership plans covering visits and lab tests.
How can I inquire about prescription refills at Family Medical Center at Lakeline?
Contact the patient care coordinator, Kiera Sheffler, via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181 for prescription inquiries.
What are the operating hours of Family Medical Center at Lakeline?
The center is open Monday through Saturday from 9 AM to 5 PM and closed on Sundays. Walk-in and same-day appointments are welcome.
In which languages does Family Medical Center at Lakeline provide services?
Services are available in both English and Spanish to accommodate diverse patients.
What services does Family Medical Center at Lakeline offer?
The center offers urgent care, primary care, family medicine, heart screening, in-house diagnostics, labs and testing, and X-rays.
What nearby places can I visit before or after my appointment at Family Medical Center at Lakeline?
Nearby attractions include Rock & Rolls Sushi Lounge for dining, School of Rock for music lessons, and Premier Martial Arts for fitness. Patients can enjoy these places conveniently before or after their visit at the center.
Is there a nearby emergency room for more critical care near Family Medical Center at Lakeline?
Yes, Family Emergency Room at Lakeline is a nearby hospital and emergency room facility, providing comprehensive emergency medical services if needed.
Are there convenient local services like banking or vehicle maintenance near Family Medical Center at Lakeline?
Yes, local services such as Bank OZK for banking and Kwik Kar Automotive Repair & Service Center on Lakeline for car repair are nearby, making errands easy for patients around their visit times.