Certified by Family Medical Center at Lakeline • Mar 01, 2026
Reviews
4.7
568 reviews
5 stars
495
4 stars
28
3 stars8
2 stars7
1 star
30
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Many customers praised the staff for being friendly, caring, and attentive during their visits.
Efficiency
Numerous reviews highlighted the quick service and minimal wait times, with many patients being seen promptly.
Billing Issues
Several customers expressed frustration with billing practices, citing unexpected charges and difficulties with insurance claims.
Quality of Care
Patients reported receiving thorough and compassionate care, with many noting the professionalism of the medical staff.
Facility Cleanliness
The facility was frequently described as clean and well-maintained, contributing to a positive overall experience.
CW
Cash Williams
Feb 7, 2026
1.0
I have an autistic daughter who is showing signs of a UTI. When I got here, they wanted to immediately put a catheter in her, um… NO! We’ll try the cup first! The nurse was awful and was like, “How am I going to put a catheter in her all by myself”?!
M’am, isn’t that YOUR JOB?! Plus we didn’t ask you to do that! They told me to go home, get a pee sample and come back with it tomorrow. I got the pee sample and they REFUSED to take it. Said they couldn’t do it and that it’s been sitting out too long (lie, pee can sit out for 2 hours and it had been about 10-15 mins since I got it).
Thank god I found another clinic to take the sample and they even told me that it could sit out for 2 hours. Do not waste your time with these people. I ended up going home in tears with all the stress from these people.
MK
mason kraft
Jan 23, 2026
1.0
I'm shocked by the number of 5 star reviews, but most are very old. This place has incorrectly billed me twice now. I booked an urgent care visit for flu symptoms and have received a bill using hospital outpatient codes for a sum of almost $2,000 after insurance. All I received was less-than-stellar service and a rapid test for corona virus & flu. I've also been billed for services at a location I've never been to at a time I did not go to this center. The doctor team does not seem stable or on the same page.
EC
Emmi Chen
Nov 10, 2025
1.0
Change your hours online. It says 6pm. I walk in 6minute after 4:30p and you turned me away.
KW
Kara Walden
Sep 30, 2025
5.0
Friendly staff, Quick and helpful. The place was clean & I was in and out! They just started taking traditional Medicaid , definitely recommend!
Frequently Asked Questions About Family Medical Center at Lakeline
Do I need an appointment for Urgent Care?
No, we never require an appointment to see a doctor for an urgent care visit. Walk-in patients are always welcome! We pride ourselves on extremely short wait times and fast service when you need urgent medical treatment.
Do you offer virtual doctor visits?
Yes! We offer the unique benefit of virtual care from local physicians. You can schedule a virtual appointment online for many common medical situations and receive the care you need from the comfort of your home.
Can I get X-rays and other imaging in your Urgent Care Medical Center?
Yes, we are fully equipped for X-rays, ultrasounds, heart monitoring, and more! Plus, we have our own on-site lab for fast test results.
Do you accept insurance?
We accept most major insurance plans at our facility, including Medicare and Medicaid. We also provide options for cash-paying patients and offer membership plans that include full coverage for visits and laboratory tests.
How can I go about asking questions about prescription refills?
For inquiries about prescriptions, refills, or medication adjustments, please contact our patient care coordinator, Kiera Sheffler. She can be reached via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181.
How can I access lab results?
We utilize Rupa Health for managing our laboratory processes. You can access your results through two methods: the Rupa Health Dashboard (our recommended option) or the Patient Portal. Rupa will notify you via email or SMS when your results are ready, prompting you to create a password for dashboard access. For assistance or issues accessing your lab results, our customer support is available 24/7 at (402) 268-1212.
Do my labs require fasting?
To determine if your specific test or panel requires 12-hour fasting, please review the information provided on this page. If you're unsure, we recommend contacting our patient care coordinator at (737) 312-2181 for clarification.
What is a biomarker?
Biomarkers in blood tests serve as indicators that healthcare professionals use to assess a patient's health status. These markers can aid in disease detection, treatment monitoring, and health outcome prediction. For instance, cholesterol levels or specific proteins can provide insights into cardiovascular health or inflammation.
What is a panel of tests?
A panel refers to a group of individual tests conducted together. For example, a Female Wellness Panel might include several biomarkers such as Calcium, Vitamin D, TSH, and Hemoglobin A1C.
Do I need an appointment for Urgent Care at Family Medical Center at Lakeline?
No, appointments are not required. Walk-in patients are always welcome, and the center prides itself on short wait times and fast service for urgent medical treatment.
Does Family Medical Center at Lakeline offer virtual doctor visits?
Yes, virtual care with local physicians is available. You can schedule virtual appointments online for many common medical issues and receive care from home.
Can I get X-rays and other imaging services at Family Medical Center at Lakeline?
Yes, the center is fully equipped for X-rays, ultrasounds, heart monitoring, and has an on-site lab for fast test results.
What insurance plans does Family Medical Center at Lakeline accept?
They accept most major insurance plans, including Medicare and Medicaid. There are also options for cash-paying patients and membership plans covering visits and lab tests.
How can I inquire about prescription refills at Family Medical Center at Lakeline?
Contact the patient care coordinator, Kiera Sheffler, via email at ksheffler@familyemergencyroom.com or by phone at (737) 312-2181 for prescription inquiries.
What are the operating hours of Family Medical Center at Lakeline?
The center is open Monday through Saturday from 9 AM to 5 PM and closed on Sundays. Walk-in and same-day appointments are welcome.
In which languages does Family Medical Center at Lakeline provide services?
Services are available in both English and Spanish to accommodate diverse patients.
What services does Family Medical Center at Lakeline offer?
The center offers urgent care, primary care, family medicine, heart screening, in-house diagnostics, labs and testing, and X-rays.
What nearby places can I visit before or after my appointment at Family Medical Center at Lakeline?
Nearby attractions include Rock & Rolls Sushi Lounge for dining, School of Rock for music lessons, and Premier Martial Arts for fitness. Patients can enjoy these places conveniently before or after their visit at the center.
Is there a nearby emergency room for more critical care near Family Medical Center at Lakeline?
Yes, Family Emergency Room at Lakeline is a nearby hospital and emergency room facility, providing comprehensive emergency medical services if needed.
Are there convenient local services like banking or vehicle maintenance near Family Medical Center at Lakeline?
Yes, local services such as Bank OZK for banking and Kwik Kar Automotive Repair & Service Center on Lakeline for car repair are nearby, making errands easy for patients around their visit times.
Brand Certified Facts from Family Medical Center at Lakeline
Family Medical Center at Lakeline partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
Address
Categories
Geo coordinates
Legal business name
Hours of operation
Phone number
Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: