Planet Fitness

Reviews

• KS

  KEN SAVAGE

  3 days ago
  3.0
  I'm torn when I rate Planet Fitness in Bulverde, Texas. Equipment a 5 +. Work out facilities a 5 +. Big screen TVs a 5 +. Willingness to ID each TV Network a - 5. Audio Volume on ear phone channels for TV channels - 5. No one plays their Stereo, ANY WHERE, at MAXIMUM Volume. REQUIRED here, but what is being said mostly NOT Understood.
• JJ

  Jesse

  Nov 15, 2025
  2.0
  Poor overall service. Biggest grievance is that multiple machines have been down for over a month with no repair in sight. I’ve asked employees multiple times for an ETA on the repair only for them to say they have no way of knowing. The previous review mentioned this as well, and management’s response that they are concerned with guest safety is not a great excuse, as there should be a way to prioritize safety in a more efficient fashion. Even water fountains are frequently on and off for repairs frequently (one in particular).
• RN

  Reina Nacino

  Oct 16, 2025
  5.0
  We came to planet fitness in Boerne during our visit from Hawaii, the staff Zach and Taylor were incredibly helpful, friendly, and welcoming. The gym was constantly kept clean and the machines are in excellent condition. We will continue to come back to this gym each time we are in Texas.
• TT

  Tammilee Truitt

  Oct 6, 2025
  5.0
  I haven't been to any other locations, however, crew at Boerne location are the best. Clean and friendly, but also safe.
• BB

  BAL

  Sep 1, 2025
  3.0
  Been here for three months and am frustrated over these things: 1) people will sit and “hog” machine. I feel 40 minutes sitting on a machine and NOT actively using it a problem, or they will be on their phones surfing or texting the whole 40 minutes. Yes I have witnessed this on several occasions, reported it to staff who could care less. 2) machines are always broken and will stay that way for 3-4 weeks thereby limiting availability of like machines. Really were is my money going? 3) the young staff at the front desk are more concerned about surfing their own phone then walking the floor and correcting those who are just sitting on their phones and not actively using the equipment Update: 11/10/25 Not much has changed With the equipment at this gym. Went last week and a total of four of the Leg machines were broken And they were that way for the whole week Hoping when we go back today, they’re not We’ve used another gym within San Antonio multiple times over the past month and I noticed that the equipment is newer, the gym’s remodeled, and nothing’s ever broken in that gym is far busier than Boerne. Over two months ago, they said that they hired three new technicians to help repair the equipment so why is Boerne’s equipment like the stepchild who’s still broken? Also, where is my annual equipment going because it sure isn’t to replace this equipment??? The equipment is outdated compared to the Huebner Rd location. Come on it is time to do better. I was told in August that Boerne was to get new equipment in October. It’s now November and this has proven to be a lie.

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