Planet Fitness

4.5
1282 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
7921 Camp Bowie Blvd, Benbrook, TX
76116, United States

Hours

Reviews

4.5
1,282 reviews
5 stars
989
4 stars
142
3 stars
40
2 stars
15
1 star
96

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers reported issues with the cleanliness of the locker rooms and bathrooms, with some stating they were consistently dirty.

Customer Service

Numerous reviews highlighted poor customer service experiences, particularly at the front desk, with staff being described as rude and unhelpful.

Staff Professionalism

Several customers mentioned unprofessional behavior from staff, including accusations and lack of support, while others praised specific staff members for their helpfulness.

Billing Issues

Multiple reviews expressed frustration with billing practices, including unexpected charges and difficulties in canceling memberships.

Positive Atmosphere

Despite the negative feedback, many customers appreciated the friendly atmosphere and supportive environment, particularly from certain staff members.
  • SW
    Sweet Water
    5 days ago
    1.0
    Night employee Breeze leaving the gym a complete mess, no paper towels on the dispenser, trash everywhere and she doesnt even say anything about to anyone whos slamming or dropping the weights or equipment just standing around playing on the phone by the front desk no wonder most machines are broken. Most people on nights were coming in with no membership
  • BR
    Bryan Ranz
    Nov 11, 2025
    1.0
    Not sure what is going on with this location, but this is the second time at mornings finding the people at the front desk with really bad attitude
  • SV
    Sirelio V
    Nov 11, 2025
    1.0
    First I know that I am not a $100 dollar bill to like everyone but Amy and Zae have the worst customer service ever, unfortunately I left my phone in a place I could not get it and I asked these two individuals if I could use my phone to check in, this was the only location I was not allowed to get in even when the main office said I could, I tried other locations the same day just to check, locations like Epriham they even call my home town to confirm my membership, at Trail Lake Drive they gave me one time exception, and at Lancaster only used my ID, but these guys even when I asked them several times they told me they cannot do anything with their angry face all over the place, with team members like these is how you lose business fast...you need to train them better...or get out of customer service jobs
  • SC
    Stefan Cobbs
    Nov 5, 2025
    5.0
    Erika was extraordinary!! She assisted as much as one could assist person. Extremely patient and got my issue resolved!
  • JT
    J T
    Oct 8, 2025
    1.0
    I come in early in the morning before work and would like to shower after working out. I can't bring myself to do it at this location, the men's showers/ locker room is disgusting. Does not look like the night shift cleans at all.

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness at Fort Worth (Camp Bowie Blvd), TX?

Planet Fitness is open 24 hours every day, with special holiday hours on select dates.

Where is Planet Fitness located in Benbrook, TX?

Planet Fitness is located at 7921 Camp Bowie Blvd, Benbrook, TX 76116.