H-E-B Pharmacy

Reviews

• JB

  Judy Beeman

  3 days ago
  5.0
  Always helpful and informative
• JB

  Justin Brooks

  Mar 31, 2026
  1.0
  I have spent nearly two weeks trying to fill a legitimate prescription at this location and was met with delays, shifting explanations, and some of the most unprofessional behavior I have ever experienced from a pharmacist. On 3/25, after being told my prescription would be ready in an hour, I returned only to be told the pharmacist had additional questions for my doctor. My provider's office confirmed this was not a valid reason to hold it and offered to speak with the pharmacist directly. I called them from the counter and had them on the line in under 60 seconds, at which point the pharmacist (Kate) came to the counter and immediately began speaking in a raised, hostile tone in front of several other customers. Embarrassing. Kate claimed she had already called the doctor's office, impossible given the timeline. When my provider's rep asked for the name of who she had spoken to (standard documentation), Kate refused. She then changed her story to say she had forgotten to ask before hanging up. When I asked for her pharmacy license number (public information), she refused that too, again yelling. I am a graduate student with a documented learning disability. This medication is an academic accommodation. Two weeks without it, plus the stress of this experience, has had a real impact on my studies. I have filed a formal complaint with HEB corporate and the Texas State Board of Pharmacy. I hope management takes this seriously.
• JA

  Jeffrey Anderson

  Mar 23, 2026
  2.0
  Show up for appt -- can't find my appt. Ask for QR code -- QR link is broken. I have a confirmation # -- What's that? We can take you as walk-in -- Fill out all the paperwork again.
• EJ

  Eva Jensen

  Feb 10, 2026
  1.0
  Edit to knock this down to 1 star. They did it again. I called a prescription refill in on a Monday or Tuesday. It was supposed to be ready Thursday. Today is Saturday so I called to see if it was ready before driving over. Not ready. The woman who answered the phone sounded like there was no record of it. This has happened twice with the same rx. Others I submit by phone are fine. There are refills left, so I’m not sure what the disconnect with this one is (it’s estrogen patches, so it’s not as though it’s Adderall or Vicodin). She asked if I wanted it tomorrow (Sunday) or Monday. I mean, I wanted it Thursday when I was told it would be ready or today after the 2 day grace period I gave…I refrained from saying that, and just said Sunday. I think it’s time to talk to my husband and have our family’s prescriptions sent elsewhere at this point. It is almost bad service to the point of being comical. Always a crap shoot as to whether they've filled rx my doctor sends in. I know my doctor is sending them. This has happened to my spouse as well. They're usually pleasant when I call, so I'll give them that.
• ML

  Matthew Latimer

  Feb 5, 2026
  2.0
  Finally switched to the CVS on Airport. Listen there are few pharmacies that crush customer service but dear lord this is the slowest pharmacy I’ve been to. Just staff avoiding eye contact while chatting with each other and the line grows longer and longer. Drive thru or walking in - I’ve never waited less than 15 minutes. There has to be a better way. Or at least apologize for waits and smile. Basic customer service would go so far.

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