At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength.
With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.
Many customers praised the gym for its cleanliness, noting that staff frequently clean the equipment and facilities.
Staff Attitude
While some reviews highlighted friendly and helpful staff, others reported unprofessional behavior and lack of engagement from front desk employees.
Equipment Condition
Several customers mentioned that some machines were out of order or in need of maintenance, impacting their workout experience.
Crowding Issues
Many reviews noted that the gym can get very crowded, especially during peak hours, leading to long waits for equipment.
Customer Service
There were mixed reviews regarding customer service, with some customers experiencing difficulties with membership cancellations and billing issues.
AR
Andres Rodriguez
5 days ago
5.0
24hr, laying and standing tanning, stairs. And friendly staff. I’m a fan.
LH
Lucas Hinderliter
Nov 17, 2025
1.0
One of the employees put his hands on me. I had already scanned in and had run out to my vehicle to grab my hat and after walking back in the employee, a small skinny black man working 11/17 around 3:30, aggressively tapped my shoulder to tell me I needed to scan in. After telling him I had already scanned in he then made smart remarks and continued to make them as he walked away. Going to be canceling this membership.
NL
Nathalie Lopez
Nov 10, 2025
3.0
I guess this location and Planet fitness is the worst of Austin. Showers and restrooms are not clean and smell. The black area is not nice. People in the changing room just lying on the benches watching the phone. Both times I was on the treasmill people around just smelled so bad I have to look for a new treadmill. Maybe it is because of the people who lives in this area. I went twice because on Tuesdays I have meetings by Anderson lane, but I usually go to the Mopac one. I have tried as well the one in Pflugerville just a bit better and the one in Sout Austin which is similar to the one of Mopac. But I won't come back to this facility.
LS
Lylliana Slaton
Nov 6, 2025
2.0
Cool gym, but one front desk lady wouldn’t help me. I have a black card membership and was trying to do the hydro massage. The machine wasn’t working and I told her and she just shrugged and said I don’t know. Didn’t even check on it or anything. Useless.
JF
Justin Florez
Oct 29, 2025
5.0
Planet Fitness in Austin is a well-run, clean, and welcoming gym. The equipment is always in great condition, and there’s a wide variety of machines and weights to fit any workout routine. 💪
The staff are professional, friendly, and always willing to help or answer questions. The environment feels safe and inclusive — whether you’re a beginner or a regular gym-goer, it’s easy to feel comfortable here.
I also appreciate how well the facility is maintained — from the locker rooms to the workout floor, everything is spotless and organized. Overall, this location makes it easy to stay consistent and motivated. Highly recommend! 👏🏋️♂️
What are the operating hours of Planet Fitness in Austin (W. Anderson Lane), TX?
Planet Fitness in Austin (W. Anderson Lane) is open 24 hours a day, 7 days a week, with some holiday hour variations.
Where is Planet Fitness located in Austin?
It is located at 1100 W Anderson Ln, Austin, TX 78757, USA.
What types of services does Planet Fitness offer?
Services include Classic Access, Mobile App, Free In-Club Fitness Training, WIFI, Perks, Guest Passes, Tanning, Massage Chairs, HydroMassage, Half Price Cooler Drinks, Fitness Training, Premium Perks, and Virtual Fitness Training.
How can I download the Planet Fitness mobile app?
You can download the Planet Fitness app from the Apple App Store or Google Play Store via the provided links for iOS and Android devices.
What is the motto or welcoming philosophy of Planet Fitness?
Planet Fitness believes 'We’re All Strong On This Planet™' and provides a Judgement Free Zone® where everyone can build strength at their own pace.
Can I find information about membership pricing online?
Yes, membership pricing details are available on the Planet Fitness website and app via the provided quick link URL.
What are some nearby automotive-related businesses around Planet Fitness?
Nearby automotive businesses include Four Wheel Parts Wholesalers, 4 Wheel Parts, Anderson Lane Body Shop, and Brink Motorsports, which might be useful for vehicle customization or repair before or after your workout.
Are there food or dessert options near Planet Fitness?
Yes, nearby food options include The NATY restaurant, Tiny Pies dessert shop, Amy's Ice Creams, and Bola Pizza Commercial Kitchen for a meal or treat post-workout.
How can nearby retail stores complement my visit to Planet Fitness?
Retail stores like Karavel Shoes (for footwear), Hobby Lobby (arts and crafts), and Austin Cake Ball (desserts) are nearby and can be convenient for shopping or leisure around your gym visit.
What support or professional services are available near Planet Fitness?
Nearby services include Dean Davis Insurance, DJC Law for personal injury and legal help, HopeNation Church for community activities, and Top Gun Security & Investigations for security needs.