Planet Fitness

4.4
978 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
6425 S I-35, Austin, TX
78744, United States

Hours

Reviews

4.4
978 reviews
5 stars
727
4 stars
106
3 stars
42
2 stars
17
1 star
86

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The gym is frequently praised for its cleanliness, with many customers noting that the facilities are well-maintained and tidy.

Staff Friendliness

Customers consistently highlight the friendly and helpful nature of the staff, contributing to a welcoming atmosphere.

Customer Service Issues

Several reviews mention poor customer service experiences, particularly regarding responsiveness and assistance with membership issues.

Equipment Availability

There are complaints about the availability of popular equipment, especially during peak hours, and some customers feel the layout is cramped.

Safety Concerns

Some customers express concerns about safety in the area surrounding the gym, particularly at night.
  • RL
    Ray Luna
    Nov 15, 2025
    5.0
    My home for years ! Been a member almost 10 years . Everything is clean and staff super friendly . Lots of parking and always have equipment readily available.
  • PC
    Peter C.
    Oct 30, 2025
    1.0
    Fix the bicep curl machine or I cancel. I'll update this back to five star once it's fixed..it's been over a month. Ridiculous.
  • LN
    Lisa Nash
    Oct 28, 2025
    1.0
    Work out was good but went to shower afterwards and the shower was ice cold!!!! Really??pay the bill and get it togather!! Will not workout at this location again!
  • MG
    Mark Guerrero
    Oct 28, 2025
    5.0
    Great Atmosphere. Great service.
  • JG
    Jaime Galbreath
    Oct 17, 2025
    1.0
    This place is a joke! I received a call from a guy named Alvin, I believe he stated that he was the general manager. He called me due to a previous 1 star review that I had left due to Planet Fitnesses false advertisement. He asked me to gather some information that I didn’t have on hand at the time of the phone call and to call him back after his upcoming meeting. He assured me that he would be taking care of my issue, in hopes of making up for this first bad impression that they had left. So, I got home and gathered the information that he was requesting and called later that day, I ended up getting his voice mail and left him a message. It has now been over a month and 4 messages later and have yet to hear back from him. I have been more than patient with this company and am now going to look elsewhere for my fitness needs! Absolutely ridiculous! I was really hopeful that I Planet Fitness would have turned this around for me, but instead just made things worse!

Frequently Asked Questions About Planet Fitness

What are the operating hours of Planet Fitness located at 6425 S I-35, Austin, TX?

Planet Fitness in Austin is open 24 hours Monday through Thursday, until 10 PM on Friday, and from 7 AM to 7 PM on Saturdays and Sundays.

Does Planet Fitness offer a mobile app for workouts and membership management?

Yes, Planet Fitness offers a mobile app available on both iOS and Android platforms to help you manage your membership and access hundreds of workout options.