Business Details
About
X Rays & Imaging
Longhorn Imaging is a quaint, boutique-style diagnostic imaging company in Austin, Texas. We pride ourselves in having some of the most advanced technology on the market. With over 50 years of combined experience, our team understands the stress that accompanies diagnostic testing and is dedicated to making the experience as comfortable as possible. Because we exclusively focus on MRI services, our team is able to provide a unique level of care to our patients. Contact us today at (512) 444-8900 to schedule an appointment at one of our three locations.
Location
Hours
Reviews
4.6
501 reviews
5 stars
436
4 stars
15
3 stars3
2 stars
10
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
The staff is frequently praised for being friendly, accommodating, and professional, creating a welcoming atmosphere for patients.
Efficiency
Many reviews highlight the quick appointment process and minimal wait times, with patients often being seen promptly.
Cleanliness
The facility is consistently described as clean and well-maintained, contributing to a positive overall experience.
Billing Issues
Several customers expressed frustration with billing communication and processes, indicating a need for improvement in this area.
Mixed Experiences with Staff
While many staff members received high praise, there were isolated reports of negative interactions with specific employees, particularly in the billing department.
- SNSamantha Nichols1 day ago5.0I had a really great experience with the staff here, the MRI technician made me feel extremely comfortable and at ease when I was very nervous and talked me through the procedure. The receptionist was super nice and worked with me on the schedule. I would highly recommend them.
- JMJohanna von MeisterDec 31, 20252.0They do a good job experience wise in office, but they did not deliver the MRI results within the 48 hour window that was promised. It's 2.5 weeks later, haven't received a single email, not able to sign up for their online portal because we never received a "patient id" and I've called 5x and can't get a hold of a human. There is no email address listed on their website. Out of integrity. Waste of time. Unreachable.
- SGShells GDec 15, 20251.0Seeking information on how to file a formal complaint with the billing services for longhorn imaging. I spoke twice with a woman name “Traneice” through their billing department, asking simple questions on the process of receiving my refund for an improperly billed amount. She was extremely rude and condescending both conversations, both on December 1st and December 15th. She is giving Longhorn a bad image and name and needs to be let go if she’s so miserable in her work. Her customer service is the reason I will never go back to this establishment, lest I end up having to deal with her horrible attitude again for simply doing her job and answering a customers questions.
- ASApril J SmithDec 12, 20255.0I had a fantastic experience at Longhorn Imaging on James Casey in South Austin. From the moment I called to make my appointment, I felt welcomed. Nikki and Ally at the front desk were genuinely friendly and went above and beyond to accommodate my needs. The office atmosphere was warm and inviting, and it was very clean, which is very important to me. Victoria, the technician, was also wonderful—she made the whole process seamless. I highly recommend Longhorn Imaging for anyone in need of imaging services!
- CPcatherine PolkDec 4, 20251.0Went here today for a lumber MRI. I am extremely nervous about MRI, the idk of metal accidents and claustrophobic. I took medication ahead of time but didn’t seem to help much. Asked about feet first as this is how Ibhave been able to tolerate the procedure in the past. I also was concerned about leaving my shoes and the locker key by the side of the machine as both had metal. The tech was sharpe and cold me the knew what could be in the room. She told me I had to go feet first, she told me they didn’t do that and was I sure it wasn’t a CT I had in the past. Tech was just horrible, so unkind and condescending. Don’t go here, they just don’t care! I walked out without my MRI. Now to find somewhere else that is willing to help and help me through this phobia I have! Horrible tech!
Frequently Asked Questions About Longhorn Imaging
What types of imaging services does Longhorn Imaging offer?
Longhorn Imaging specializes in MRI and X-Ray services, including Siemens Wide Bore 1.5T high field MRI and Weight-Bearing MRI.
Where is Longhorn Imaging located?
Longhorn Imaging is located at 4316 James Casey St, #F110, Austin, TX 78745, United States.
What are the operating hours of Longhorn Imaging?
Longhorn Imaging is open Monday through Saturday from 8:00 AM to 8:00 PM and closed on Sundays.
How can I schedule an appointment at Longhorn Imaging?
You can schedule an appointment by calling (512) 444-8900 or visiting their appointment scheduling page at https://www.longhornimaging.com/schedule-appointment/.
What languages are spoken at Longhorn Imaging?
Longhorn Imaging provides services in both English and Spanish to accommodate a diverse patient base.
Does Longhorn Imaging have multiple locations?
Yes, Longhorn Imaging has three locations you can choose from for your imaging needs.
Are there cardiologists located near Longhorn Imaging?
Yes, nearby cardiologists include Javier Sanchez, MD, Texas Heart & Vascular, Texas Cardiac Arrhythmia, Dr. Nima Amjadi, and John Neill, MD, which may be convenient if you need specialized care before or after imaging services.
What other medical specialists are close to Longhorn Imaging?
Near Longhorn Imaging, you can find obstetricians and gynecologists like Asfouri, Souhail, Md - Austin Southwest Ob/Gyn, and Austin Southwest Ob/Gyn, as well as orthopedists like Christopher Jimenez and J. Bennett, MD, PA, offering comprehensive care options.
Is there a diagnostic imaging center near Longhorn Imaging?
Yes, St. David's Cardiovascular Imaging Center and Touchstone Imaging are nearby diagnostic service providers you might consider for complementary imaging needs.
What is the patient experience like at Longhorn Imaging?
Longhorn Imaging focuses exclusively on MRI services, offering advanced technology and a dedicated team with over 50 years of combined experience to make diagnostic testing as comfortable and stress-free as possible.