Business Details
About
Pharmacies
H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 2508 East Riverside Drive in Austin, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.3
140 reviews
5 stars
57
4 stars
20
3 stars
11
2 stars
16
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting rude and unhelpful staff, while a few praised the kindness of certain employees.
Wait Times
Numerous reviews highlight excessively long wait times for prescriptions, both in-store and at the drive-thru, leading to frustration among customers.
Prescription Accuracy
Several customers expressed dissatisfaction with the pharmacy's ability to accurately fill prescriptions, often receiving incorrect quantities or being told medications were out of stock.
Cleanliness and Organization
The store's cleanliness and organization received mixed reviews, with some customers noting it was dirty and chaotic, while others found it acceptable.
Overall Experience
While some customers had positive experiences and appreciated the variety of products, many others reported significant issues that led them to consider switching pharmacies.
- BWBre’Shayla WhiteNov 16, 20251.0Today, I needed to pick up my prescription today and the drive thru teller named Andrea, was not listening to any of the statements I was telling her. She was prolonging my visit to the drive through and talked slightly with an energy of “please hurry and just pay” I know we all have bad days but if you need a breather before dealing with customers please do so. God Bless her!
- JJJust JayyyOct 30, 20251.0Literally shut the door in my face because I couldn't speak and was trying to type. Bad people.
- MPM. PerezOct 30, 20255.0This team is FANTASTIC! The pharmacy is clean, professional, and everyone at the pharmacy honestly appears to value your time. Saya, specifically, is so kind and really goes above and beyond!
- GGGriselda GonzalezOct 21, 20251.0Gina has a big attitude problem, and I think she is a racist person because she keeps telling her Mexican/Hispanic customers I don't know Spanish in a rude manner. She was being very rude to me when I went to pick up my two medications for my anxiety and depression. That lady has a big, big attitude problem, and someone needs to say something about it because I'm tired of her getting away with it. I hope she reads this and feels embarrassed of how she treats people, especially the Mexican/Hispanic community.
- JKJordan KincheonOct 11, 20252.0The pharmacy line is extremely too long, to have one person helping people when it’s multiple people behind the counter is crazy! I understand everyone does not work the register but that was crazy! I walked in initially and went to the line it was long. Went and picked some things up and came back and the line was still long!! We have to do better
Frequently Asked Questions About H-E-B Pharmacy
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
Where is H-E-B Pharmacy located?
H-E-B Pharmacy is located at 2508 East Riverside Drive, Austin, TX 78741.
What are the operating hours of H-E-B Pharmacy?
H-E-B Pharmacy is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does H-E-B Pharmacy offer COVID-19 and flu vaccines?
Yes, H-E-B Pharmacy provides COVID-19 and flu vaccines available on both a walk-in or appointment basis.
How can I get the latest news about the COVID-19 vaccine from H-E-B Pharmacy?
Please visit https://vaccine.heb.com/ for current vaccine phases and Frequently Asked Questions.
What payment options are accepted at H-E-B Pharmacy?
H-E-B Pharmacy accepts American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B Pharmacy provide delivery services?
Yes, H-E-B Pharmacy offers delivery services for your convenience.
Is it possible to do in-store pickup at H-E-B Pharmacy?
Yes, H-E-B Pharmacy supports in-store pickup for your orders.
What nearby places can I visit around H-E-B Pharmacy?
Nearby places include H-E-B Convenience Store for quick shopping, Burger King for fast food, and Epic Pediatric Therapy for medical services.
Are there any banking or financial services near H-E-B Pharmacy?
Yes, nearby financial services include Western Union for money transfers and Trice as Nice Tax Center for accounting and tax needs.
What nearby businesses can assist with home and personal services near H-E-B Pharmacy?
Nearby you can find KeyMe Locksmiths for locksmith services, Adelita’s Permanent Makeup and Beauty Products for beauty needs, and Eufracio Insurance for auto and home insurance.