H-E-B Pharmacy

Reviews

• WP

  Walter Pophin

  Oct 13, 2025
  2.0
  I went to doc at 8:30 am and they called in prescription to HEB. At 7 pm i was told it was not a priority and would be done the next day. How do they know my schedule and what is a priority? I was asked to come back in 40 minutes which I did and they said the same exact thing to me. Really bad service. Why don’t they text people if they are going to unilaterally change when a prescription will be available?? Time to go back to CVS.
• GW

  Greysen Wolfe

  Sep 20, 2025
  1.0
  Check out caused us to lose multiple items we paid for. Completely stuoid system for check out. Constant employees getting in the way in everysingle aisle.
• MF

  M Fer

  Mar 27, 2025
  5.0
  I'm happy to say that I've had nothing but great experience (s) with the HEB pharmacy peeps on slaughter/escarpment. I was having issues with one of the meds due to insurance nuisance. Luke not only was helpful and kind, he took the time to look up for me what was going on on his side and tried to figure out why I was denied in the first place. Not only that! He said that he was the one opening the pharmacy in the am and he'd try to call the insurance and or my doctor's office to see if he could find a better outcome and get back to me! Guess what? He DID! He called and left a message with all the steps that he went through and what I should do to expedite the process. Took a minute to get all the stuff sorted out, but I for one am grateful for his caring attitude! Oh yes! After waiting for 2+ mouths, I finally got my meds covered!
• BI

  Bev inAustin

  Dec 20, 2023
  1.0
  Had surgery, pd for and set up pharm delivery at noon today. A man took the call around 10:40 am. At 5:55 pm RX are still not delivered. Spoke with 'Candace the lead technician-"( mgr had gone home.) She saw where it had been noted to be delivered but del. people were not informed. (?) Candace said : 1. too late to set up today. 2. Rx still there. IF I NEEDED RX THAT BAD I SHOULD HAVE COME AND PICKED IT UP MYSELF. (I had surgery and am not allowed to drive yet.) That was unprofessional/rude/total lack of regard for the patient's health/wellbeing.. I said "What if it had been life threatening if the patient didn't get it?" She said "HEB doesn't deliver-third party does it-not HEB's fault-third party's fault." What if patient cannot drive because of heart, whatever? Answer: should have found another way.Third party's fault-not theirs. I asked how was it theirs if del. never told. I ordered it-somebody asked for address/contact/made sure I would be here--then dropped the ball. "Candace the Lead Technician" was more interested in blaming 3rd party-than figuring out how to get rx delivered. Zero concern if patient was harmed in any way by the incompetence-Just "If you want it you should have found a way to get it."(ummm, I did) So, it's uber time. Not ONCE did she accept responsibility or "apologize for any convenience." I understand working with people all day--and the stress involved--but if it gets to where you are more concerned over who to blame than find out how to deliver,make it right or make sure it doesn't happen again--somebody needs another line of work. This easily could have been seizure med. or nitroglycerin to prevent a heart attack. I wonder if Candace will still be blaming "third party contracted by HEB-NOT HEB" instead of realizing that this could have been a life threatening mistake. (NOT just poor customer service here---I was shocked at the total lack of understanding the possible consequences to the patient because of the total lack of seriousness. Important medicine was not delivered--NOT a pizza.

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