Business Details
About
PharmaciesH-E-B Pharmacy
H-E-B Pharmacy was ranked #1 in customer satisfaction for supermarket pharmacies by J.D. Power for the 3rd year in a row in 2023. At your nearby H-E-B Pharmacy located at 1801 E 51st Street in Austin, the health and safety of Texans is our top priority. As a trusted source for all routine childhood and adult immunizations, H-E-B Pharmacy is also a provider for COVID 19 vaccine. H-E-B is proud to continue our long-term tradition of taking care of Texans.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.3
191 reviews
5 stars
85
4 stars
24
3 stars
10
2 stars
12
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the staff for being friendly and helpful, many reported rude and unprofessional behavior from certain employees, particularly in stressful situations.
Wait Times
Numerous reviews highlighted excessively long wait times both in-store and at the drive-thru, often exceeding 30-45 minutes, leading to frustration among customers.
Staffing Issues
Many customers noted that the pharmacy appears to be understaffed, contributing to delays and poor service, with calls often going unanswered or resulting in long hold times.
Prescription Fulfillment
There were frequent complaints about prescriptions not being ready when promised, incorrect medications being dispensed, and issues with insurance coverage, leading to dissatisfaction.
Overall Experience
Despite some positive experiences, a significant number of customers expressed frustration with the pharmacy's organization and efficiency, indicating a need for improvement.
- JWJared Woods6 days ago1.0I had my vet send a predniSILONE prescription for my cat to be filled here. After giving him the pills for 4 days, I read the bottle more closely and noticed it said predniSONE. I called my vet first, and they said to discontinue giving it to my cat immediately because, while the two drugs are similar, prednisone can’t be broken down well by cats, unlike humans, and can cause serious side effects if it builds up in their system. They confirmed that they wrote the correct prescription and advised that I call the pharmacy. When I did, they admitted to the mistake and said something to the effect of “well, the spellings are pretty close so I can see how they would have made that mistake.” After putting me on hold, she came back and said that I need to call tomorrow between 9am-5pm to speak with the manager to have a refund for the prescription issued. The refund is good, but I felt it important to warn folks that the pharmacist who filled this prescription failed at the most important part of their job - ensuring that the correct drugs are being distributed to the right people. My cat is doing fine, thankfully, but it scares me that the pharmacist could have made this mistake. I hope this hasn’t happened to anyone else with more serious consequences! Needless to say, I won’t be getting anymore prescriptions filled here and recommend that you don’t as well.
- MMMeredith MackeyDec 17, 20255.0It awesome and the medication they give me is my correct medication
- ESEli SealNov 29, 20251.0Heb, if you contact me, I will change this. The total did not show before I paid
- JOJustin ONov 28, 20255.0Definitely my favorite HEB pharmacy, I've used a lot of them lol. Thank y'all for everything ✌️
- RVRaul VazquezOct 13, 20252.0Going in person into the store is great. People at the drive thru can be kind of rude. Good luck getting a hold of someone over the phone.
Frequently Asked Questions About H-E-B Pharmacy
Where can I find the latest H-E-B Pharmacy news regarding the COVID-19 Vaccine?
Please visit https://vaccine.heb.com/ to learn more about the vaccine, including current vaccine phases and answers to Frequently Asked Questions
Do H-E-B Pharmacies accept walk-ins for COVID-19 and flu vaccines?
COVID-19 and flu vaccines are available on both a walk-in or appointment basis
Where is H-E-B Pharmacy located?
H-E-B Pharmacy is located at 1801 E 51st Street in Austin, TX 78723.
What are the operating hours of H-E-B Pharmacy?
The pharmacy is open Monday to Friday from 8:00 AM to 8:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Does H-E-B Pharmacy offer COVID-19 vaccines and do they require appointments?
H-E-B Pharmacy provides COVID-19 vaccines and accepts both walk-ins and appointments.
What types of payment methods are accepted at H-E-B Pharmacy?
The pharmacy accepts American Express, Android Pay, Apple Pay, Cash, Check, Contactless Payment, Discover, Mastercard, Samsung Pay, and Visa.
Does H-E-B Pharmacy provide delivery or pickup services?
Yes, H-E-B Pharmacy offers delivery and in-store pickup services.
How can I find more information about COVID-19 vaccines at H-E-B Pharmacy?
You can visit https://vaccine.heb.com/ to learn about vaccine phases and FAQs for COVID-19 vaccines.
What are some nearby dining options around H-E-B Pharmacy?
Nearby restaurants include Main Street Food Hall, True Texas BBQ, Torchy's Tacos, Roots Chicken Shak, Calle Taqueria, The Meltery, Yumai Japanese Grill, Café Mueller by H-E-B, Xian Sushi and Noodle, and JuiceLand, providing various cuisines to enjoy before or after your pharmacy visit.
Are there grocery and shopping options near H-E-B Pharmacy?
Yes, customers can visit the nearby H-E-B supermarket, H-E-B Curbside Pickup & Grocery, and Mueller Market District shopping center for grocery and retail needs.
What healthcare services are available nearby H-E-B Pharmacy?
Nearby healthcare services include U.S. Dermatology Partners Austin Mueller and Austin Emergency Center Mueller, offering specialized and emergency medical care.