Gold's Gym Austin South

Reviews

• BC

  Beto Canales

  6 days ago
  2.0
  Spoke with the gym manager Marcos about my situation about cancelling my gym membership. They charged me for the last time and indicstrf payment did not go through. Asked since it was my last month if they could make an exception considering it was my last month with this gym in seven years I’ve been going. He explained because previously helped me in the year that he wouldn’t do it. No real customer service here considering I don’t ask for waivers every year and instead he proceed by emailing my policies and procedures as to be condescending. Terrible customer service and management if I say so. A nice way to leave a bad taste in someone mouth before they leave. Won’t be coming back to this gym because of this experience.
• JM

  Jason Miller

  Feb 16, 2026
  5.0
  This is always one of my favorite golds gyms to visit. Usually easy to get into and out of, and lots of cardio equipment and machines in the floor. Despite seeing other area gold’s gyms (Ben white, Hesters crossing, and east William cannon) declining with no upkeep, this one seems to be staying ahead.
• DF

  Dustin Fletcher

  Feb 14, 2026
  1.0
  Haven’t been to this gym in over a year and they are still charging me. When I tried to cancel, they told me that I did not officially cancel, even though I had a representative there saying that they would take care of it. now the owner Is saying I owe a month worth of fees while I was going through the cancellation process. Worst ran gym I have ever seen.
• DP

  Darryl Pruett

  Jan 25, 2026
  5.0
  This is my home gym. Very nice selection of equipment, hardly ever so crowded that I'm waiting to lift, and great staff.
• JC

  Jeff Crawford

  Jan 22, 2026
  3.0
  Good selection of weight equipment. Repairing cardio equipment doesn’t seem to be much of a priority as a good percentage 1/3 to 1/2) of cardio equipment have “down for maintenance” signs on them or are obvious needs of maintenance. This has been the case for at least 6-8weeks or more. Not sure what the delay is but it often leads to people waiting for machines during busy times. Half of the TVs in the cardio area are either not working or never turned on for some reason and all those that are working are all on the same ESPN channel. I’ve never noticed the same equipment being out of service as long at other Gold’s Gyms as I have here. I’ve noticed that the front desk staff don’t interact with customers as they enter/exit much, if at all. They’re often seated and scrolling on their phones and I rarely see them acknowledge folks coming and going. I’ve been a member with Gold’s for decades and this gym is the poorest maintained that I’ve personally experienced.

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