Club Pilates

Reviews

• JJ

  Jasmin

  Oct 17, 2025
  2.0
  The classes are awesome and so are the instructors and the environment BUT the way club pilates does their pricing doesn’t work as a consumer unless you’re able to commit to a regular schedule. And the schedule for specific classes are rigid (ie there may only be 2 classes a week at your level that you can attend). I bought a 10 pack and was only able to use 5 so the classes cost me $50 a piece. Can’t say they were worth that and the alternative is to pay an entry fee and commit to three months (where you have to give 30 days notice to cancel before paying for a fourth month). I would love this place and attend more often if it didn’t feel like the pricing was all or nothing.
• AN

  Adara Ney

  Jun 16, 2025
  2.0
  I am extremely disappointed with how rigid management and ownership have been lately. I’ve been a member here for over three years and I absolutely love some of the instructors at this studio. With over 225 classes, I am a more advanced student and unfortunately there are a limited number of level 2 or 2.5 classes available. Often times I end up being on a waitlist for the more advanced classes. I have now had an unfortunate situation where I had a credit go to waste twice because the management is not willing to be flexible with rolling a credit over. I was on the waitlist for a level 2 or 2.5 so one of my credits was being held for my spot on the waitlist. After continuously checking the status, I was not able to get into the class off the waitlist and since it was the last day of my membership cycle I just lost the credit. When I contacted the studio to explain the situation and ask if they could extend that one credit so I could use it the following couple of days, they are not flexible at all and basically say tough luck. So the credit goes to waste. Essentially $25 down the drain because I was trying to save it for a class that challenges me instead of using it for a lower level class that at this point doesn’t feel like a good use of my time. It’s disheartening that they are ok with taking advantage of their members in this way and have absolutely no regard for customer satisfaction. It’s no wonder their google rating continues to drop. It makes me strongly consider canceling my membership and looking elsewhere. They either need to provide more advanced classes or allow some flexibility in this type of situation. When I’ve shared this feedback in the past, I got a snarky voicemail from the manager rehashing their no rollover policy instead of expressing understanding and allowing me to use the credit the next day.
• JM

  Jessica Mathers

  Nov 18, 2024
  5.0
  I’ve been a regular at Club Pilates East for over two years now, and I can honestly say they are absolutely exceptional! The instructors, especially Keeley (shout-out to her!), are not only incredibly knowledgeable but also kind, patient, and motivating. They always ensure that each class is both challenging and accessible, offering modifications to suit any level of experience. The studio itself is stunning—bright, clean, and incredibly welcoming. The intimate class sizes allow for personalized attention, and I always leave feeling both challenged and accomplished. What truly sets Club Pilates East apart, however, is the amazing sense of community. Everyone, from the instructors to the fellow clients, is supportive and friendly, creating a positive and encouraging environment. Pilates has made such a positive impact on my body, and the mental clarity I feel after every class is something I can’t get anywhere else. If you’re looking to improve your fitness, connect with a fantastic community, and see real results, this is the place to be!
• RA

  Robin Akerman

  Jun 14, 2024
  5.0
  Joined a few months ago, after many years of inactivity and new to pilates. I have really enjoyed learning this form of physical activity. There are multiple types of memberships available. The facility is kept clean and orderly. The receptionists are always friendly; Most of the instructors are non judgmental & welcoming. I wish there were more classes in the late evenings, but I get supply/demand.
• RE

  Rachelle Eslick

  Nov 11, 2023
  1.0
  Instructor said he would stop touching me throughout the session, yet, he continued to do so until the very end. He singled me out, verbally and loudly, in front of the class 3 times. Asking, “If I meant to be here” after I dropped my rope. He pressed, “I will not manhandle you” in front of the entire class very loudly. When I happen to have stronger legs and was genuinely trying to follow his form instructions. His instructions were written like a novel and were tough to understand. I tried to talk to him after class, and he felt no remorse for singling me out multiple times and did not hold back letting me know I was a burden in the class. He kept holding his watch during my very short minute to express how uncomfortable he made me. Does not value the individual and will not consider different experiences. I am saddened by this experience. I am bummed I did not here from your office team as I reached out and was told there would be a callback.

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