Planet Fitness

Reviews

• TD

  Tim Duane

  Nov 3, 2025
  1.0
  The manager will lie to you When I joined I went to the gym just down the road from my house , The one who did my enrollment, said he has been the manager from the day it opened, so I said ok what’s the cost he said $1 for the first month , I asked when will my next charge be period , he said next month your lol get A $49 annual fee , then the middle of the month you’ll get a 25$ charge for your black membership . I said ok sounds good The next day I was charged 25$ So I called to ask why he said that’s how it is,, I said not what I was told He said oh well k didn’t enroll you I said are you the manager He said yes I said you’ve been there since day one , he said yes I said oh that must be a lucky guess on my part Then I said nope you like to brag on yourself He hung up on me , so I went down there He was up front so I said You enrolled me Your the manager from day 1, he said yes but I didn’t enroll you My trainer did I said damn he must be your twin and also has been the manager from day 1 of this location .he said no he is new So I said so you enroll me Put his name on it lie to people where you can push it onto someone else He said no I said you enrolled me ya lie your a scam I said I need the number to customer service He said we don’t have a customer service. So I went to google planet fitness customer service Boom there it was Showed Him said now I will go call them He said good luck There’s no such thing , well smart boy there is and a complaint has been filed against you Plus I was told ya get a lot of complaints Also the planet fitness in Allen is nasty The employees don’t clean nothing You as a customer must clean each thing before use Is what they told me Nasty place And I’m a life long weight lifter At 60 years old
• TF

  Tamara Ann Fredriksen

  Oct 12, 2025
  2.0
  Allen's club is filthy. I went last week and won't return to that location even though I live 4 minutes away. I'm a black member since 2020 and used locations all over in TX, FL & WA, CA....please CLEAN YOUR CLUB
• CM

  Christ Chasing 2020 for Life Mccord

  Oct 7, 2025
  5.0
  Good equipment and front desk was helpful and friendly.
• BB

  Ben B.

  Oct 3, 2025
  1.0
  The dirtiest men's changing rooms I have ever seen. I have been asking them to clean and I always get a look of "I don't get paid enough to care." And then they go back to surfing social media. There is nothing more bored than stepping out of shower and walking on floors with enough dirt you could grow plants. Such a lazy team with zero concern sanitary conditions of their floors.
• DB

  Darren Brown

  Sep 30, 2025
  1.0
  Dirty floors. Empty paper towel holders. Staff that sits on their phones. No one cleans here and clearly does not refill holders until someone says something. And they are NOT 24hrs either. No way to get ahold of a manager. No cards. Nothing. It's a joke

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