LensCrafters

Reviews

• GU

  Gina Urban

  3 days ago
  5.0
  I received excellent service from Kayla as she helped me update my look with new eyeglasses and sunglasses. I appreciated her advice on my selections, immediately directing me away from less flattering choices to ones that suited me better. And she was very knowledgeable about the frame selections. Thank you, Kayla.
• MM

  MARILYN MORTON

  4 days ago
  5.0
  Everyone was so friendly and helpful from the time I walked in until I left. I was checked in for my appointment which was handled promptly. It is important to me to have good customer service. When choosing my frames I was asked what I was looking for and Wanda helped me pick out some frames. I tried on several and was not rushed to make a decision. I was treated as a customer they cared about and not like another sale. It was my first visit to Dr Chu and Lens Crafters and I plan on being a return customer.
• PL

  prince lover

  Mar 31, 2026
  1.0
  I am writing this to warn others about a catastrophic dispensing error at this location. I was dispensed Acuvue Oasys Max for Astigmatism lenses that completely omitted my medically required +1.50 ADD multifocal correction. When I questioned the fit, I was told the correct lenses were "more expensive," indicating a choice was made to prioritize store inventory over my safety. ​This medical omission triggered a severe vestibular crisis (violent vertigo) and a physical fall. I was rushed to the Emergency Room ($13,000+ bill) and am now under the care of a Neurologist. ​By giving me the wrong medical device, this office caused a total conflict between my visual and balance systems. I have physical proof of the incorrect boxes and have filed formal reports with: ​The Tennessee Board of Dispensing Opticians (Office of Investigations) and Superior Vision (Quality of Care Grievance). ​This is not just a "bad prescription"—it is a failure of clinical standards that resulted in a medical emergency. Avoid this location if you require precise multifocal care.
• JL

  Jane Lem

  Mar 30, 2026
  5.0
  Extremely pleased with the service I received looking for new frames for myself. Kena was both knowledgeable and patient in my search. Highly recommend The Avenue location location.
• MA

  Monique Amick

  Mar 29, 2026
  5.0
  I had an amazing experience at LensCrafters! The staff was incredibly professional and eager to help me find the perfect pair of glasses. They were knowledgeable, helpful, and made the entire process enjoyable and stress-free. I highly recommend LensCrafters!

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