Kroger Pharmacy

Reviews

• LR

  lauren roberts

  Mar 1, 2026
  1.0
  Called pharmacy seeing if i had any prescriptions ready bc they were in my app from my doctor. Guy answered the phone sounded like he hated his life and was annoyed i had him check. He also hung up on me and i figured out the meds had been picked up a few days ago no conversation just hung up very rude
• DL

  Dan Lively

  Feb 23, 2024
  5.0
  Nice folks and good communication.
• DC

  Dianne Coffey

  Oct 22, 2021
  1.0
  I went to the pharmacy drive thru yesterday, Thursday October 21, 2021 at around 3:30pm. The girl working the drive up asked for my name and date of birth. I gave her that information and told her I had 3 prescriptions to pick up. She looked in the computer and told me there were only 2. I told her I called in 3 the day before and that I received a text message saying all 3 prescriptions were ready for pick up. We went back and forth and finally I just told her to give me the 2 that were there and ready. She told me there would be no charge for the other 2. I found that funny because I always pay a certain amount for my prescriptions but by this time I was frustrated because she was rude about the whole situation and would not listen to what I was saying. As I drove away I looked at the bag containing the 2 prescriptions and realized that she GAVE ME SOMEONE ELSE’S MEDICINE! I immediately parked and went in to speak with someone else. I talked to another person and explained the situation and how the girl at the window would not listen to what I was saying about what prescriptions I was picking up and just rushed me along. Obviously she did not listen when I gave my name and DOB. I let one of the head pharmacists know what had happened and told him she really needs to be talked to about what just happened. The lady at the register got my information correct and I got my 3 prescriptions. Usually Kroger Pharmacy is very good and accurate but I feel as if they have dropped the ball as this is the second time this has happened to me personally. Maybe they should check people’s driver’s licenses to make sure the person at the drive thru or even the person inside at the register are getting the names correct before pulling the right prescriptions for the person they are helping. This definitely could help to avoid this from happening in the future.

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