Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
491 reviews
5 stars
430
4 stars7
3 stars6
2 stars7
1 star
41
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of individuals like Kayla, Nicole, and David for their exceptional service.
Product Knowledge
Staff demonstrated strong knowledge about eyewear options and insurance, helping customers make informed decisions.
Repair Services
Customers appreciated the quick and free repair services for glasses, highlighting the efficiency and helpfulness of the staff.
Mixed Experiences
While most reviews were positive, there were a few negative experiences regarding service quality and appointment management, indicating inconsistency in customer experiences.
- EPEdna Parker2 days ago1.0I had the worst experience I’ve ever had with LensCrafters. I went into the store to pick up my glasses, and as soon as I walked outside, I could tell my prescription was off. When I tried to read a text, it was immediately obvious something was wrong. I went straight back into the store and was approached by an employee named Karen. I tried to explain what was happening, but she was extremely rude and kept cutting me off. She pulled up a tablet and immediately told me I needed bifocals, which made no sense to me. She then took my old glasses to the back to check the prescription. When she returned, she tried to compare my old prescription to the new one, but her explanation didn’t make sense at all. While looking at the tablet, I noticed my date of birth was wrong. My birth year is 1983, but it was listed as 1963. When I pointed this out, she snapped at me instead of acknowledging the mistake. I asked several times to see what she had written down for my old prescription, but she refused to show me and even crumpled up the sticky note. At that point, I told another employee that I did not want her assisting me anymore due to how rude she was. Thankfully, that employee asked someone else to help me. I ended up needing another eye exam because the new prescription was NOT correct, which explained why I couldn’t see properly. I was seen by a different doctor, and I’m hoping that when I return to pick up my glasses, the issue will finally be fixed. Before leaving, I was helped by another employee at the front who was respectful, kind, and made the rest of the transaction a much better experience. Unfortunately, the damage was already done. I will not be returning to LensCrafters, and I do not recommend them.
- ABAlonza Blackwell3 days ago5.0Samantha Markos was absolutely fantastic. the whole staff was nice and welcoming. But hats off to Samantha excellent customer service and care. felt the warmth in her approach and I highly recommend anybody looking for glasses to visit Samantha.
- CMCharles Martin4 days ago5.0Kayla was amazing to work with. She helped me pick out both contact lenses and glasses, explained everything clearly, and made the whole process easy. She also gave me a discount on both, which I really appreciated. Great customer service from start to finish.
- DDDanyealJan 5, 20265.0Thank you all for the great experience! Scott did a amazing job going over added benefits to lenses. Dr. LeJeune was very kind.
- SESteven EDec 11, 20251.0I've been going to a LensCrafters for 20 years. They have always been good and have the brand of glasses I'm looking for. Up until a couple of years ago the Murfreesboro was just as good. I had an appointment in May of this year to get an updated prescription but they called me and said I didn't need it so I changed it for next year. Today I went in to get new sunglasses and get a 2nd pair of regular glasses. Apparently you can't buy glasses there after a year without seeing a doctor. I've been in other LC that let me buy glasses well over a year so I'm not sure what this rule is about. I left and went into another place and they were more than happy to help me. They lost my business. Update off of their response. Apparently they take no responsibility locally which is even worse. Why do I need to go to another website to tell them you suck!? I've spend enough time money and gas on this. You are done!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters in Murfreesboro offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
What brands of eyeglasses and eyewear are available at LensCrafters?
LensCrafters offers designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Tiffany & Co., and many more.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health among others.
What are the store hours for LensCrafters in Murfreesboro?
The store is open Monday 8:00am-7:00pm, Tuesday to Saturday 8:00am-6:00pm, and Sunday 11:00am-5:00pm.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule an eye exam appointment online via their scheduling link: https://www.lenscrafters.com/ScheduleExamView?catalogId=11651&clearExams=1&langId=-1&storeNumber=1329&storeId=10851
What payment options does LensCrafters accept?
LensCrafters accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, and Visa.
Does LensCrafters offer in-store pickup for eyewear purchases?
Yes, in-store pickup is available at LensCrafters for selected eyewear products.
What nearby places can I visit before or after my appointment at LensCrafters?
Nearby places include Charlotte Tilbury beauty salon, Massage Envy - Murfreesboro spa, Restore Hyper Wellness medical spa, Painting with a Twist art school, and GNC Live Well health food store, which can offer relaxation, beauty, wellness, or shopping experiences around your visit.
How can I use nearby fitness and recreational venues in Murfreesboro around LensCrafters?
You can visit Orangetheory Fitness Murfreesboro for a workout session or the Little Gym of Murfreesboro for gymnastics and recreational activities before or after your LensCrafters visit to balance eye care with physical wellness.
Are there clothing and shopping options near LensCrafters for a full shopping experience?
Yes, nearby shopping options include Old Navy, H&M, The Children's Place, and Buff City Soap, providing a variety of clothing and beauty shopping opportunities near LensCrafters.