Kroger Pharmacy

Reviews

• TL

  Tommy Lockhart

  Sep 29, 2025
  1.0
  I’ve been using this pharmacy for 3 years with no issues until a recent experience with the new pharmacist. I went to pick up my prescribed medication, which I’ve been consistently prescribed and filled here without problems. On the day of pickup, I was told my prescription would not be filled. No clear explanation was given, and when I went in person to ask for clarification, I was only given vague, run-around answers. Things like I don’t live in the triangle area of the pharmacy, I’m 15 minutes from the pharmacy I choose. The staff half have always been great easy to talk to and very understanding. So this is not about the staff at all just one in particular. This left me without medication for over a week, which has severely affected my ability to function since I rely on this prescription for a legitimate medical condition. The situation was only addressed after my doctor called five days later, at which point I was told I should “find another pharmacy” because they would no longer fill it. I understand pharmacists have a responsibility to ensure medications are dispensed safely, but the lack of communication, professionalism, and complete disregard for patient care was deeply disappointing. Patients deserve clear explanations and timely information, especially when dealing with essential, prescribed medication.
• TJ

  Thomas Jackson

  Aug 19, 2025
  5.0
  The team running the pharmacy today has the most kind and genuine energy of any pharmacy I’ve ever been to. This was the first time in my young adult life a pharmacist asked me “have you ever had this before?” or “do you have any questions about this medication?”… I’ve always used CVS and Walgreens but I sincerely can’t think of a time they asked me if I had any questions. Thank you guys for ensuring healthy medical practice both in store and past the point of your paid responsibility. I pray for your teams continued success.
• LH

  Larry Henson

  Aug 10, 2025
  1.0
  This pharmacy is horrible. After calling to confirm they shorted me pills multiple times and that they would fix it, the pharmacist said they would be open until 5pm. I arrived 10 mins till closed and the pharmacy was already closed early. No one answered the phone. Do not use this pharmacy!
• SA

  S Asher

  Nov 22, 2022
  3.0
  Overall, this seems to be the best pharmacy available in the area. They do have one employee who is VERY nice but completely messes up our refills every time. I mean EVERY SINGLE TIME. She's older and loses notes, pulls up the wrong patient and puts in random refills for them and not you, takes it upon herself to decide you don't actually need that refill filled after all, etc. She unfortunately seems to be the only one who answers the phone on her scheduled days. Perhaps it's because she messes everything up and her coworkers believe it's the lesser of many evils? Now, if she answers the phone when we call, we call back at a later time in hopes of getting another employee who won't cause us to wait at the pharmacy an extra 45 minutes to straighten things out! I have to emphasize that the rest of the staff is very competent, kind and helpful. It's unfortunate we live in times where businesses are so desperate for workers, they'll knowingly tolerate any warm body who shows up, even at the expense of good customer service.
• KG

  Keith G.

  Nov 21, 2021
  1.0
  Called a prescription refill in. Gave them the name of it multiple times. person on the phone finally asked me what letter it started with... and still gave me the wrong meds.

Frequently Asked Questions About Kroger Pharmacy