Cumberland Pediatric Dentistry & Orthodontics of Murfreesboro

Reviews

• KG

  Kimberly G

  5 days ago
  4.0
  The lobby has always been clean and fun activities for children of all ages to enjoy while they wait. Staff has been respectful, patient, helpful, and kind. Only thing I would ask for improvement on, the check in process. Sometimes we don’t know where the line begins when walking inside and when trying to call, staff immediately says “hold please”. That can be stressful if you’re lost or running a few minutes behind. Overall; great place!!!
• GH

  Guarded Heart

  5 days ago
  1.0
  Our teen daughter has been going to this dentist since the establishment opened. The last two visits for routine cleanings have been a terrible experience. Last time, we waited for over thirty minutes past our appointment time and were told they would be with us as soon as possible. We were finally seen and I chalked it up to simply running behind. Everyone has bad days, right? Until today’s appointment. We arrived about 20 minutes before our 4PM appointment. I went to the restroom when we first sat down. The light barely worked, the restroom looked as if no one had serviced it all day. Paper towels were all over the floor, toilet paper roll was just sitting on top of the toilet paper roll holder, an empty soap container, and paper towels piled on top of paper towel dispenser were the issues in there. I came on out and slowly watched every single person who came in after us be called back. At 4:14, I went back up to the front desk to check and make sure we weren’t passed over, as there is a sign telling you to do so on the front desk (if 15 minutes past your appointment time). I was told the dental hygienist still had 1 minute, but that they would check and see. Someone came out to the waiting room and said she was finishing up with a patient and would be out shortly. We did not get called back until 4:30. If the tables were turned, and we were 30 minutes late, I’m sure our appointment would be forfeited and we would be charged. I’m not sure what is going on, but for it to happen to us twice, six months apart, it is unbelievable. To top it off, once my daughter’s teeth were clean and x-rays were taken, we waited an additional 20 minutes to get a dentist to come and check her teeth. Just sitting there, waiting. I’ve worked all day and we still had a 45-minute drive ahead of us, so to be held up so much longer than a simple cleaning should have been was extremely frustrating. We will not be back. I assume they are over-booking for what staff they have, but there is no excuse as far as I’m concerned. My apologies to the dental hygienist today, as she was kind and I don’t believe she could help change the outcome of our visit.
• MW

  Megan Wells

  Apr 6, 2026
  3.0
  Got there thirty minutes before appointment. Both receptionists were on the phone, so I “checked-in” by signing a piece of paper on a clipboard. After waiting 45 minutes, I went back up to the front desk and asked if there was anything else I needed to do to check-in, and the lady was confused as if she didn’t realize we had signed in on the little sign in sheet.. the waiting room was full. I feel like there needs to be more activities for toddlers that have to wait so long to be seen. The dental hygienist was nice but soft spoken and probably not the right fit for my toddler that was scared for his first appointment. The actual dentist was super friendly and great. I cannot remember her name but she was awesome.
• FM

  Febi Meseha

  Apr 3, 2026
  1.0
  I DON’T RECOMMEND THIS PLACE at all. Very very bad service and no one wants to help. We called today for an appointment and they told us to come at 12:30pm and when we arrived they said we don’t give 12:30 appointments and this is the wrong number for our office, however we called the number and their phone rang so they lied about the phone number and they started making other excuses and were very rude. They did the same thing with people I know, giving an appointment and when they go they tell them there’s no appointment for them.
• MS

  Miguelina Santiago

  Mar 23, 2026
  1.0
  I was really looking forward to scheduling an appointment here for my boys since they had great reviews. When I called the Hispanic receptionist answers & she instantly sounded very annoyed . I told her I wanted to schedule an appointment she says “what’s the date of birth” I told her we have never been there before. She says again in a very rude way “date of birth”. I gave her my son’s date of birth & name . Now she’s even more annoyed that she can’t find him in the system . I told her “ we have never been there before.” She says something else but I couldn’t hear her i asked her if she could repeat herself & she says “please hold” & instantly puts me on hold. I just hung up & now will look for somewhere else to schedule my boys appointments.

Frequently Asked Questions About Cumberland Pediatric Dentistry & Orthodontics of Murfreesboro