Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.5
441 reviews
5 stars
372
4 stars
13
3 stars
7
2 stars
13
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Mary, Jennesiea, and Michael.
Wait Times
Several reviews highlighted long wait times for service, particularly during busy periods, leading to frustration among customers.
Mixed Experiences
While many customers had positive experiences, there were notable complaints regarding dishonesty and unprofessional behavior from some staff members.
Product Availability
Customers appreciated the wide selection of eyewear but expressed dissatisfaction with delays in receiving their glasses and issues with order accuracy.
- CCCSJan 2, 20265.0I had a complicated situation with my glasses and insurance, and Jessica and Ayla at LensCrafters Wolfchase were absolutely amazing. They were patient, kind, and genuinely took the time to help me work through everything. In the end, they were able to get the lenses refunded and properly handle the frames and lenses through insurance, which was a huge relief. They never made me feel rushed or like I was a problem—just the opposite. Their professionalism and customer service made a stressful situation turn into a great experience. Highly recommend this location, especially if you want people who actually care and know what they’re doing.
- MMMinnette MichaelDec 31, 20255.0Wonderful experience. Great salespeople and options.
- JJJustin JenkinsDec 29, 20255.0The people are quick to help and super friendly
- RCRita CoffieDec 9, 20255.0Great experience. I sworn I was not going back the LenCrafters after my daughter and I experienced an awful encounter with some staff 3 years ago. But this year, I went back and the staff were more than great. They are professionals and knowledgable at what they do.
- TATonya ANov 29, 20255.0My visit at Len's Crafters was truly a positive experience, and their customer service was nothing short of impeccable. Kayla, the Assistant Manager, and Michael were hands down the best at what they do. There was absolutely no pressure to make a purchase; instead, they created the right amount of urgency to help me lock in and secure the eyewear frames I loved. They also made sure I could take full advantage of their current special along with my insurance benefits, allowing me to maximize my savings. Thank you both for your help and for demonstrating top-notch customer service, knowledge, and expertise! Highly recommended!!
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, prescription wearable technology, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more. All prescriptions are welcome.
What are the store hours for LensCrafters at Wolfchase Galleria?
LensCrafters is open Monday through Saturday from 9:00 AM to 8:00 PM, and on Sunday from 12:00 PM to 6:00 PM.
Where is LensCrafters located in Memphis?
LensCrafters is located at 2760 N Germantown Pkwy, Ste 109, inside the Wolfchase Galleria in Memphis, TN 38133-8154.
How can I schedule an eye exam at LensCrafters?
You can schedule an eye exam online at LensCrafters' scheduling page using their quick link or reservation URL.
Does LensCrafters offer any pickup or delivery options?
Yes, LensCrafters offers in-store pickup services for your eyewear purchases.
What brands of eyewear can I find at LensCrafters?
LensCrafters offers designer brands including Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Tiffany & Co., and many more.
Are there other eyewear or optometry providers near LensCrafters?
Yes, nearby eyewear and optometry providers include Angel Eyes Vision and Dr Andrew Clarke & Associates, which can be convenient if you want to compare services or products.
What other shopping options are available near LensCrafters at Wolfchase Galleria?
Nearby shopping options include Rack Room Shoes, The Children's Place, Spencer's, Build-A-Bear Workshop, and Zales jewelry store, making it easy to combine your eyewear visit with other shopping needs.
Are there dining options near LensCrafters for a meal before or after your visit?
Yes, you can enjoy dining at The Cheesecake Factory or Watz Poppin Gourmet Goodies nearby, perfect for grabbing a bite when you visit LensCrafters.