LensCrafters

Reviews

• TP

  Theodore Palmer

  6 days ago
  5.0
  I was put at ease the moment I entered the door with warm greetings. Jessica was so helpful in helping me select my frames.Then Mary the technician took such great care ensuring my measurements were accurately set for my new frames. She ensured all my questions were answered with professional and courteous responses. Job well done!
• SD

  Sherlita Denton

  Feb 9, 2026
  4.0
  Customer Service - (5 stars) Michael is a great asset to the Memphis team! He is attentive and takes care of his customers. Michael is resolving all my addressing all my concerns. Ray-Ban Meta Product - (3.5 stars) Between my husband and me, we have several pairs. My most recent experience with the Ray-Ban Meta Glasses has been unfavorable. The quality of the Gen 2 has diminished considerably. The frames had sharp/rough edges and connection issues. I am currently waiting for a replacement pair. (Gen 2 - 2 stars, Oakleys - 4 stars, Displays - 4.5 stars) LensCrafters process - (3 stars) 1 had to request my transition/demo lenses multiple times because they were not included with my prescription glass order. I was told they don’t come with the order from the lab. If a customer is charged for transition lenses, they should receive transition lenses. If my prescription changes and I later opt to wear my Meta glasses with contact lenses, I have to pay almost $100 for the same transitions/demo lenses I initially purchased with the glasses. Additionally, I paid for transition prescription lenses. Why charge the customer for transition demo lenses if you have no intention of providing the product?
• JB

  J Brewer

  Feb 9, 2026
  5.0
  I would like to share my extraordinary encounter with the current LensCrafters optical technician Robyne and Ayla (store manager). This dynamic duo was very pleasant to work with and sincere in meeting my desired outcome. I am writing this review because the customer service I received today was a 180 degree change in the customer service, etiquette and honesty in comparison to the former technicians and management team I encountered some 4 years ago. I had vowed to never return to this store, and I had sought my optical service elsewhere, but after today I happy I decided to give LensCrafters a call. Thanks again Robyne and Ayla
• KM

  Kenyari Moore

  Feb 5, 2026
  5.0
  Mary is the best! She goes above and beyond to ensure that her customers get the biggest bang for their buck. She also does a great job with customer education and eyeglasses care. Go see Ms. Mary if you've had not great experiences in the past--she'll make sure you leave a happy customer.
• MB

  Mr Bolden

  Jan 11, 2026
  2.0
  I recently ordered two pair of frames from the online store to be delivered to the LensCrafters in the wolfchase mall . I received an email stating that the frames arrived . After arriving at the store to pick the frames up , the frames could not be located . It took 15 minutes or more to find the frames . The frames were placed on display for show . This is the third pair of glasses that the store misplaced .

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