Southeastern Retina Associates, PC

Reviews

• GG

  Gail Grantham

  3 days ago
  1.0
  The front office receptionist are the most incompetent I have ever had to deal with and I have dealt with a lot. They never have the paperwork even when you hand it right to them. They code most of their billing incorrectly causing your insurance not to pay or cover the cost. Even when you get to your appointment early they forget about you and take zero responsibility for their mess ups. It is extremely frustrating to be at the mercy of these people. 2.5 hours wait time to be told I needed to make a payment. That could have been handled when I first came in 30 mins before my appointment time. They cost me more in lost hours at work than the fee for their injections. Perhaps I should bill the front office for my missed work hours.
• SN

  stef n'ator

  Sep 28, 2023
  1.0
  Waited an hour to be seen, scheduled appointment. Even came in as directed 1/2 hr early for paperwork. I did my part, spent 1 & 1/2 hours watching 15 patients go in. 9 came in after me and I was never called. This after I even inquired as to the wait of 50 minutes. I left after an hour; They called as I was on my way home saying they had emergency. What about all the 9 who came in after? I recommend you go elsewhere. 1/2 star.
• RH

  Rob's House

  Aug 19, 2023
  5.0
  Came here for a PDT treatment. The staff couldn’t have been nicer or more patient with me. I have a vagal reaction to needles, and they were super understanding, had ice packs ready for me and kept talking to me and checking on me throughout the process to see how I was feeling. All around great experience. Doctor was equally patient with me as well, as I had never had a lens put up against my eye before. Took a few tries but he didn’t give up on me and didn’t get upset or frustrated. I could not have asked for more. I highly recommend this practice.

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