Planet Fitness

4.0
560 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
9341 Kingston Pike, Knoxville, TN
37922, United States

Hours

Reviews

4.0
560 reviews
5 stars
331
4 stars
89
3 stars
42
2 stars
30
1 star
68

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Many customers praised the gym for being clean and well-maintained, although some noted issues with the bathrooms and equipment cleanliness.

Staff Attitude

The majority of reviews highlighted friendly and helpful staff, though there were isolated incidents of rudeness reported.

Facility Issues

Several customers reported problems with equipment being out of order and the layout of the locker rooms, particularly the men's locker room.

Customer Service

There were complaints about poor customer service experiences, especially regarding difficulty in contacting staff and resolving membership issues.

Operating Hours

Customers expressed frustration over inconsistent operating hours, particularly regarding the gym's advertised 24-hour access.
  • AM
    Amanda M
    1 day ago
    3.0
    Nice gym, with lots of space! However, the cleaning crew for the women's locker room does not do a nice job! When you walk in, you know that they are there cleaning, by the smell first! They can stink the whole locker room up with stale cigarette smoke in no time!! When they leave there are hair balls, in the wet mopped floor! The worst part was that my friend and I went in to shower, while they were cleaning the men's locker room. I was in the bathroom, my friend IN THE SHOWER (right inside the doors) and the cleaning guy just walks in, no announcement, just wheeled his mop bucket in, and proceeded as if there wasn't a woman showering right in front of him! We also left a bag in the locker, and called to see if they could find it. It was there for less then a week, and they couldn't find it. They said that the cleaning crew probably took it. When their policy is to have the stuff donated, after a MONTH of being there. Our stuff wasn't even there for a full week when we called! Last week, when checking in they informed us that they will be closing in an hour because of staffing issues. That threw a wrench in our shower and workout schedule, but we made do. While finishing up our workout on the treadmill, 13 min before closing they started turning off the t.v.'s. Seemed a little early in my opinion. About 5 min before closing we went into the locker room, to grab our stuff. All of a sudden the "lunk alarm" sounded and a worker started yelling that they were closed. Just seemed rather rough, and rude to customers.
  • AL
    ann lawson
    Nov 11, 2025
    5.0
    Angela was an awesome tour guide for my first visit. After a few visits I am entirely satisfied with my decision to use this facility for my personal use. the place is always clean, well lit, and staff is friendly and always there to help.
  • AC
    A Collins
    Nov 4, 2025
    5.0
    I checked back in with Plant fitness today. Travis was so great in helping me, and taking me back through all the details; I may be interested in! Thank you
  • JB
    Jessica Bond
    Oct 31, 2025
    5.0
    Club is always clean. Great staff especially. I always look forward to seeing Jennifer she always working hard to make sure club is clean and members are taken care of. Great Club!
  • LL
    Leo L.
    Oct 29, 2025
    5.0
    I'm a truck driver and have been to this gym many times! I love it!

Frequently Asked Questions About Planet Fitness

What makes Planet Fitness in Knoxville (Kingston Pike) unique?

Planet Fitness believes everyone is strong in their own way and offers a welcoming space called the Judgement Free Zone® for all fitness levels to build strength at their own pace.

What are the operating hours of Planet Fitness on weekdays?

Planet Fitness in Knoxville is open 24 hours from Monday to Thursday, and closes at 9 PM on Fridays.