Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.4
219 reviews
5 stars
176
4 stars
9
3 stars
7
2 stars
5
1 star
22
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Feedback on staff is mixed; while many customers praised the professionalism and helpfulness of the doctors and some associates, others reported rude and unhelpful front desk staff.
Customer Service
Several reviews highlighted excellent customer service experiences, particularly in terms of staff friendliness and willingness to assist, but there were also complaints about slow service and lack of acknowledgment from staff.
Product Quality
Customers generally expressed satisfaction with the quality of glasses and lenses, although there were instances of incorrect prescriptions and issues with billing.
Communication Issues
Multiple reviews pointed out problems with communication, particularly regarding referrals and billing, leading to frustration among customers.
Store Environment
The store was frequently described as clean and well-organized, with a good selection of frames, contributing to a positive shopping experience.
- BKBetty KOct 31, 20252.0The eye doctors here are fantastic — knowledgeable, caring, and professional. Unfortunately, the same can’t be said for the front desk staff. I saw one of the doctors on Wednesday who told me I needed to see a retina specialist as soon as possible and that they’d handle the referral and appointment for me. Three days later, I still hadn’t heard anything, despite calling every day for an update. Yesterday they claimed they were working on it but didn’t know why it was taking so long. Today, I called Southeastern Retina Associates myself — and found out no referral had ever been sent. I ended up calling back to get my diagnosis and scheduled my own appointment — which I should have done from the start. Great doctors, but the front office needs serious improvement in communication and follow-through.
- PLPhilip LoweSep 30, 20255.0nice yet expense!!(though that's not anyone's fault lol!!)
- TSTammy SmithSep 23, 20255.0Easy to work with. Professional and fair prices. I saved about $200 on my glasses They fit perfect when I picked them up
- CBcoleman beardAug 24, 20251.0I walked in with my wife to look at glasses, and none of the three associates acknowledged us. We spent about 10 minutes browsing without a single greeting or offer of help. Shortly after, another customer came in and was greeted right away. Having worked in retail for 16 years, I know the importance of customer service, and this experience was extremely disappointing. I won’t be returning to LensCrafters.
- PMPaul MoyersJul 28, 20255.0Quick and professional, didn't try to sell me something I didn't want, always pleasant experience
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer in Knoxville?
LensCrafters offers comprehensive eye exams, premium lens solutions, a wide range of designer eyewear brands, and prescription wearable technology in Knoxville.
Which designer eyewear brands are available at LensCrafters Knoxville?
Brands available include Oakley, Ray-Ban, Prada, Burberry, Versace, Dolce & Gabbana, Michael Kors, Ralph Lauren, and more.
Does LensCrafters Knoxville accept vision insurance?
Yes, LensCrafters accepts most vision insurance plans, including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health.
How can I schedule an eye exam at LensCrafters Knoxville?
You can schedule an eye exam online through the LensCrafters scheduling link or visit their website for appointment bookings.
What are the store hours for LensCrafters Knoxville?
LensCrafters is open Monday through Saturday from 9:00 AM to 6:30 PM, and Sunday from 12:00 PM to 4:30 PM.
Does LensCrafters offer contact lens fittings?
Yes, LensCrafters provides contact lens fittings, which include detailed eye measurements and an additional fee. Schedule an eye exam to learn more.
What should I bring to my eye exam at LensCrafters?
Bring your vision and medical insurance information, any current eyeglasses, sunglasses, contact lenses you use, and any questions you may have.
Is there wheelchair access at LensCrafters Knoxville?
Yes, LensCrafters Knoxville has a wheelchair accessible entrance for customer convenience.
What nearby shopping options are available around LensCrafters Knoxville?
Nearby shopping options include Marshall's, Target Store Knoxville-North, Ross Dress for Less, Old Navy, Bed Bath & Beyond, and Harvest Park Centre.
Are there places to grab a coffee or a quick bite near LensCrafters Knoxville?
Yes, Starbucks and Pizza Hut Express are nearby, providing convenient spots for coffee or a quick meal before or after your visit.
Can I visit other health-related facilities near LensCrafters Knoxville?
Yes, Dr. Torrey J Carlson & Associates, an optometrist, and Benchmark Physical Therapy are located nearby for additional healthcare needs.