Club Pilates

Reviews

• KP

  Kylie Polson

  Jul 10, 2025
  5.0
  Club Pilates Bearden is the best! I love all the classes and the teachers. The environment is so welcoming and the classes are enjoyable and fun.
• JM

  Jessica Moniz

  May 27, 2025
  1.0
  The Pilates side of the company is good, classes are enjoyable. But the business side of this company is a nightmare. I signed up for a 3 month membership when I went for an intro class. They take your drivers license and things to fill out your membership so even though they had my name written down they somehow managed to put my 3 month membership on my sisters account. After back and forth calling to have them fix it they finally got my credits on my account. Flash forward 3 months later I get charged for another month. I think this must be a confusion due to them putting the membership on my sisters account because on my club Pilates app it says this payment was my 3rd payment not forth. So I reach out to tell them the situation and ask for a refund. They say no it’s no confusion on their end it’s a It’s a 3 month membership yet after that it goes month to month. To me that makes no sense considering it’s a 3 month membership or you can buy individual classes. They said I have to fill out a cancelation form and that takes 30 days to process. So what I’m gonna now in a month get charged again?! I enjoyed the classes but when they offer multiple different types of classes and you’re looking for level 1 and you have to go to work you don’t actually have that many options on when to go. Plus it’s pricey, but no big deal I know what I signed up for in terms of price but to rope me into more months in this economy and not offer any support of refund and ending the “membership” is beyond bad customer service.
• TG

  Tierra Gwinn

  Feb 26, 2025
  2.0
  Loved the intro class can’t wait for a fresh start. Instructors were very knowledgeable and very nice atmosphere! (1 month prior) Now I have been a member for about 2 months and have to say that I am disappointed! Do I recommend Pilates, yes! Do I recommend club Pilates, no! Specifically bearden location. They’re instructors or great, but their management is horrible, fake, and money hungry. Their policy is ridiculous. I’m being charged another months worth of classes just to cancel my membership & the don’t accommodate for schedules like they say they do. So before you waste time and money, this is your sign to actually READ and know what your money is paying for (apparently if you don’t show up to a class, the instructor doesn’t get paid, but isnt that what I’m Pre paying for? My money should be going towards making sure I have a spot reserved, Or am I paying for you to keep toilet paper and wipes in the studio? 🤔the instructor’s paycheck should already be accounted for. Me not showing up shouldn’t determine someone’s pay…) No I didn’t get a class credit nor do I care it’s the principal that their general manger is absolutely rude and very unprofessional. She had 0 customer service and continuously yelled through the phone when I’m the one that missed out on an experience that I already prepaid for, not her. Things come up, some we can’t control, I’ve paid my money for a select amount of classes and that is what I should receive no matter how many times I may have to reschedule during my pay period. 0/10 recommend. She was not accommodating at all. PLEASE spend your money where it is valued.
• JG

  Jenny Guza

  Jun 15, 2024
  5.0
  Club Pilates has helped me to regain strength after a hip surgery. I am enjoying becoming active again.

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