The Behavioral Health Urgent Care Center (BHUCC) is a partnership between Knox County, the City of Knoxville and the McNabb Center. The goal is to divert people from jail who need treatment and social services rather than incarceration. The BHUCC provides 16 jail diversion beds for low-level offenders with behavioral health issues. Individuals who come into contact with law enforcement for one of nine misdemeanor offenses may be eligible to receive treatment at the BHUCC facility as an alternative to jail. Clinical staff at the BHUCC provide a thorough assessment, medication evaluation, treatment planning, discharge planning and engagement in community resources in addition to individual and group therapies on site. Individuals c
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.