Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
307 reviews
5 stars
270
4 stars4
3 stars2
2 stars
7
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful throughout their experience.
Professionalism
Customers frequently noted the professionalism of the opticians and doctors, highlighting their thoroughness and care during exams and consultations.
Product Selection
While some customers appreciated the variety of frames available, others expressed disappointment over the high prices and limited selection of non-designer frames.
Mixed Experiences
Several reviews indicated inconsistencies in service quality, with some customers reporting excellent experiences while others faced issues with staff attitude and service.
Resolution of Issues
Customers noted that when problems arose, management was often accommodating and resolved issues effectively, leading to improved satisfaction.
- CBCindy BogartNov 10, 20255.0Danielle Cate made my recent experience seamless with her knowledge and professionalism. I was greeted upon entering the store and was overwhelmed by the variety and number of frames offered. Danielle stepped in and, after discussing my likes and dislikes, she gathered a box of frames from all over the store. We sat at her desk and she helped eliminate choices until we chose a blue Ray Ban frame. I picked up my new glasses today and could not be more pleased. Thank you, Danielle!! You were fantastic and I truly appreciate your guidance!
- BPBarbara ProffittNov 8, 20255.0Danielle was wonderful in helping me pick out new frames and she made sure I got the best deal. She made it fun!
- BHBill HorniakNov 7, 20251.0Very unprofessional and unwelcoming. The manager is way over here head as she leaves throws her associates under the bus to deal with unhappy customers with issues. On the way out she has the audacity to shout out, after returning from hiding, very sarcastically and condescendingly , "have a great day!" I truly feel sorry for her and her employees who have to deal with her. Has no clue as to Leadershipn101. DO NOT do business here as they employ deceptive advertising and only care to fill their pockets. My online order was never opened to fit for me or check for damages or incorrect script. This is just the beginning of a longer story....
- BSBrett SalleyOct 23, 20255.0I recently stopped by Lens Crafters in Kingsport for sunglasses. The facility is state of the art. I was seen by Catherine an optician there. I found her to be kind, courteous, professional and competent. Overall a great experience..
- SJSeth JonesOct 16, 20255.0Went in to get my glasses realigned, staff was very friendly would go again.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What services does LensCrafters offer for eye care?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the hours of operation for LensCrafters in Johnson City?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
What payment options are available at LensCrafters?
You can pay at LensCrafters with American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Does LensCrafters offer in-store pickup for eyewear purchases?
Yes, LensCrafters provides in-store pickup services for your convenience.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online through LensCrafters' appointment link to select a convenient time.
What should I bring to my eye exam at LensCrafters?
Bring your vision and medical insurance information, current eyeglasses or contact lenses, and any questions you may have for the optometrist.
What nearby dining options are available when visiting LensCrafters?
Nearby restaurants include Johnny Brusco's New York Style Pizza, Zaxbys for chicken and fast food, McAlister's Deli, McDonald's, Wingstop, Hokie Smokie Brisket & BBQ, and Ruby Tuesday, perfect for grabbing a meal before or after your appointment.
Are there any pharmacies near LensCrafters for convenience?
Yes, CVS pharmacy is located nearby, making it easy to fill prescriptions or pick up health supplies during your visit.
Where can I find other retail or service stores near LensCrafters?
Close to LensCrafters, you can find stores like Dollar Tree for discounts, AT&T Store for mobile needs, Office Depot for office supplies, mattress stores, nail salons like Kim Nails and True Nails, banks including Andrew Johnson Bank and Bank of America, and jewelry stores such as The Velvet Box and Bowman Jewelers.