Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
172 reviews
5 stars
149
4 stars
5
3 stars
4
2 stars2
1 star
12
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of individuals like Lawrence, Jeremy, and Jazmin.
Service Issues
Several reviews highlighted problems with incorrect prescriptions, warranty issues, and poor management responses, leading to dissatisfaction.
Facility Experience
While some customers appreciated the cleanliness and professionalism of the facility, others expressed frustration with misleading information about store hours and location safety.
Overall Satisfaction
Despite some negative experiences, many customers reported positive overall experiences and expressed a willingness to return.
- MGMorey GanawayDec 7, 20255.0Fast, but detailed service from frame selection to lens detailing and fitting.
- GBGary BrownOct 30, 20251.0Went and had glasses done had the works done on the lenses. They got the prescription wrong, and they did it. There went back to fix it. Got it wrong again. They'll only warranty the glasses a month. And they start it at the point you walk in there. And buy your first pair. So by the time everything's done with them doing the next pair. My warranty's up and I'm stuck with a bad pair of glasses.
- SHseth hardinOct 18, 20251.0I wish I could give zero stars. Took my glasses in for warranty repair and they broke my lens and refused to replace them. Bad managers and incompetent employees.
- SSSammy StephensOct 18, 20251.0Front desk information was very misleading and there supervisor CJ was very disrespectful to me I am now seeking legal advice because in business we need customers they don’t need us and when people are spending their money with you you have to respect them and watch how you speak to them and I’m very upset with LensCrafters Jackson, Tennessee
- DBDonna BlendAug 9, 20255.0Everything went well. Everyone was thoughtful and kind. Thank you.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters provide?
LensCrafters offers comprehensive eye exams, premium lens solutions including Transitions® and Blue-violet light filtering lenses, and a wide range of designer eyewear brands.
Which designer eyewear brands can I find at LensCrafters?
You can find designer brands such as Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Michael Kors, Ralph Lauren, and more at LensCrafters.
Does LensCrafters accept vision insurance and which plans are accepted?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, plus more. All prescriptions are welcome.
How can I schedule an eye exam appointment at LensCrafters?
You can schedule your eye exam online through LensCrafters' scheduling link provided on their website or the specific scheduling URL.
What are the operating hours of LensCrafters in Jackson, TN?
LensCrafters is open Monday through Saturday from 9:00 AM to 6:00 PM and on Sundays from 12:00 PM to 6:00 PM.
What payment methods does LensCrafters accept?
LensCrafters accepts payments via American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Is LensCrafters accessible for customers with disabilities?
Yes, LensCrafters has a wheelchair-accessible entrance to accommodate customers with disabilities.
What nearby eateries can I visit before or after my appointment at LensCrafters?
Nearby food options include J-Town Coffee for coffee and smoothies, Bahia Bowls Jackson TN for health food, Rock N Roll Sushi for pan-Asian cuisine, and Red Robin Gourmet Burgers for classic American dining.
Are there nearby healthcare providers in Jackson near LensCrafters?
Yes, nearby healthcare providers include Angel Eyes Vision optometrist, KALIE FOUST, FNP-C doctor, Premier Family Medicine, Physicians Quality Care, BenchMark Physical Therapy, and OCCMed Jackson hospital.
What nearby shops can I explore in the area around LensCrafters?
Nearby shops include The Married Pickers (antique and thrift store), The Soap Factory (flowers and beauty supplies), Walker CBD Store (naturopathic and consignment), Michaels (arts and crafts), and Spencer's (t-shirt store).