LensCrafters

Reviews

• MS

  Marian Baz Sirvent

  4 days ago
  5.0
  Nice and helpful employees.
• RH

  Rebecca Hargrove

  Mar 27, 2026
  1.0
  I was in there for over an hour & never greeted not once. From optical to Dr. Frye’s front desk staff they act like they rather pass away than say hello to a customer. I was not acknowledged not once. I worked in ophthalmology in Boston, MA, Baltimore, MD & Nashville. I get it some days are harder than others. You still have to clock in & be pleasant at your job that you get paid to do!
• EP

  Eddie Porter

  Mar 13, 2026
  5.0
  Terry was awesome to work with
• LL

  LyfeforceLF

  Mar 13, 2026
  1.0
  I had a warranty claim for my Meta AI Glasses (Gen 1) fulfilled through LensCrafters, and the experience was extremely disappointing. It ended up taking four weeks just to have the lenses cut, largely because the lenses were initially cut too small, which caused additional delays while the issue had to be corrected. Instead of clearly explaining the situation, the staff was often unfriendly and unhelpful, and at times blamed the delay on the prescription rather than acknowledging the mistake. Because of the delays and poor communication, I had to drive from East Nashville to the store six different times, wasting time and gas just trying to get updates on the status of my glasses. To make matters worse, when I raised concerns about the inconvenience, I was told that because the glasses were considered “free,” no compensation could be offered. This was frustrating because the original glasses cost over $700, and I was simply using a $500 reimbursement toward the replacement through LensCrafters. Overall, what should have been a simple warranty replacement turned into a four-week ordeal, multiple unnecessary trips, and a frustrating customer service experience. I hope LensCrafters improves their communication, quality control, and customer service so other customers don’t have to deal with the same situation.
• AW

  Alexandra Walworth

  Feb 24, 2026
  5.0
  Out of my 25 years of eye exams, this was downright the most pleasant experience! From the gentleman who signed me in to the lady who did my tests to Dr. Thomas Jefferson to the lady who walked me through my contacts and cashed me out, everyone was so friggin' nice. They all took the time to explain every step. I scheduled my exam because I was going to be in the area already but this is now my preferred optometrist and I'll drive from Lebanon in the future.

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