Kroger Pharmacy

Reviews

• AA

  Ashley

  Aug 6, 2025
  1.0
  I’ve used this pharmacy for years and today I’m in a ton of pain needing a steroid. And my endo office called it in. And I never received a text that it was in progress. Called they said they never got it. Called the doctors office and they called the pharmacy and requested they check the voicemails, they told my doctors office they were too busy to check the voicemails and REFUSED to take the prescription over the phone and said they would call my doctor back if they didn’t have it. Though my doctor’s office closes in just a few mins. I need this medication soon. I can’t understand how they REFUSE to check the voicemail and REFUSED to take the prescription over the phone. Needless to say my pharmacy needs will be moving to another pharmacy that won’t REFUSE to do their jobs. I will be reporting this to the correct channels. My mother worked for Kroger for 45 years and helped open this location many years ago and it’s APPALLING to know this is how they are treating their customers.
• M

  #AusKrisAliBear Middleton

  Jun 5, 2025
  4.0
  Gotten a lot better this yr. Was ready to go somewhere else and I don’t even have meds. Just pick up and handle my parents/families. They close for lunch and last yr the times would vary. Or you would call in a refill and be told when to pick up… to only get there and be told we have to wait days for the truck! But this year and its entirety have been more consistent, lines may seem long at times but move faster than they were… and most of the employees are always polite and helpful.
• MW

  M W

  Aug 8, 2023
  1.0
  They never answer the phone.
• CH

  Chris Hurt

  Jan 10, 2023
  1.0
  They never answer the phone. I waited a couple of minutes at the pick up line before being acknowledged. I will start doing business with the new Publix store in Gallatin. Publix is head and shoulders above Kroger when it comes to customer service.
• SA

  Susan Abner

  Nov 7, 2018
  4.0
  Getting out of parking lot is a pain

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