Kroger Pharmacy in Gallatin, TN is staffed with professionals dedicated to helping you lead a healthier life. Protect yourself and your family with vaccinations, medicine and more. Our pharmacists do more than prepare prescription refills and dispense medical supplies; they also offer advice on health topics, perform clinical services, and administer vaccinations, including the Tdap vaccine, measles vaccine, shingles vaccine, flu shots and more.
Need to request a prescription transfer or refill a medication? Our convenient online tools make it easy to manage your prescriptions quickly, simply and on your own schedule.
So, I just had the worst customer service experience in my 20 years of frequenting this pharmacy. Specifically, the drive through. I don't know the name of the young lady,( around 445 PM) but she is easily identifiable (just think of Mimi from the Drew Carey show with the clown makeup). I received a txt on Wednesday stating rx received, but not ready. When I asked about it and referenced that it had been 4 days, she stated "I can count, I know what day it is". From that point she agitatedly asked "do you want me to work on this or what?" At that point I had enough and told her just give me my other prescription, I'LL deal with this later. She then threw the items in the bin and didn't even have the pharmacist speak with me at all ! This is unacceptable! Even worse, after I left, I attempted to phone the pharmacy manager several times, and every time, the phone continuously rang and didn't even go to VM. Needless to say, I will be changing pharmacies as this level of service is beyond ridiculous.
GW
Grace W
Oct 30, 2025
1.0
All the usual workers are not working these last 3 days. The faces are "all" different! The HORRIBLE, UNACCEPTABLE attitude is reportable & I will!!
We called for 3 days, NEVER once have they picked up the phone!!
We went down in person to order the now 2 day late MONTHLY prescription. My husband was super nice after all this, I would not have been. His kind way was met with a RUDE ATTITUDE!! My husband asked a question & the smart remarks were uncalled for. If it wasn't for how Wonderful the regular crew is we would have pulled all our Scripts right then & there!!
What horrible treatment of loyal customers!!
Please never let All your exceptional employees off at the same time ever again!!!
What services does Kroger Pharmacy in Gallatin, TN offer?
Kroger Pharmacy offers prescription refills, medication dispensing, health advice, clinical services, and vaccinations including Tdap, HPV, shingles, and flu shots.
What are the opening hours for Kroger Pharmacy?
Kroger Pharmacy is open Monday to Friday from 8:00 AM to 1:00 PM and 1:30 PM to 8:00 PM, Saturdays from 9:00 AM to 1:00 PM and 1:30 PM to 6:00 PM, and Sundays from 10:00 AM to 1:00 PM and 1:30 PM to 5:00 PM.
Does Kroger Pharmacy offer drive-thru services?
Yes, Kroger Pharmacy has a drive-thru pharmacy available during regular pharmacy hours for customer convenience.
Do I need an appointment for a COVID-19 vaccination at Kroger Pharmacy?
Yes, COVID-19 vaccine appointments are required at Kroger Pharmacy. Upon arrival, proceed to the pharmacy window and inform the attendant of your appointment.
Which COVID-19 vaccines are available at Kroger Pharmacy?
Kroger Pharmacy offers Pfizer, Moderna, and Johnson & Johnson COVID-19 vaccines.
What payment methods does Kroger Pharmacy accept?
Kroger Pharmacy accepts American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I refill or transfer my prescription at Kroger Pharmacy?
You can easily manage prescription refills or transfers online through Kroger's convenient digital tools available on their website.
Are there any nearby grocery and pharmacy stores close to Kroger Pharmacy?
Yes, there's a Kroger grocery store near the pharmacy, offering convenient access to groceries, a bakery, and pharmacy services all in one location.
What other services are nearby for someone visiting Kroger Pharmacy?
Nearby services include KeyMe Locksmiths for professional key and locksmith needs, Kroger Fuel Center for gas and coffee, and Western Union for money transfer services, making it easy to combine errands in one trip.
Are there any dining options near Kroger Pharmacy?
Yes, nearby dining options include Burger King, Taco Bell, Starbucks, and La Michoacana Delicious ice cream shop, perfect for grabbing a meal or coffee before or after your visit.