Business Details
About
OptometrySunglasses Store
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
358 reviews
5 stars
315
4 stars
6
3 stars2
2 stars2
1 star
33
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Heath, Kelsey, and Justin.
Product Knowledge
Staff demonstrated a strong understanding of eyewear options and prescriptions, providing tailored advice to customers.
Mixed Experiences
While many reviews highlighted excellent service, some customers reported poor experiences, particularly regarding communication and service consistency.
Repair Services
Customers appreciated quick and free repairs for glasses, with several positive mentions of staff going above and beyond to assist.
Store Environment
The store was noted for being clean, well-organized, and having a good selection of frames, contributing to a positive shopping experience.
- BPBW Page1 day ago5.0Understood exactly what I wanted very informed your the man Mr. Goff.
- TRThomas Rose4 days ago5.0Mackenzie was extremely patient and worked diligently through the details to ensure everything was correct.
- DDDorisNov 17, 20255.0My husband and I agreed that Heath was the best LensCrafters employee we had ever dealt with. It does take a while to get through all the measurements and decide what you want, but in the end, it is a very precise and accurate set of glasses. Nothing is cheap these days, but it is a very fair price for the expertise of what you get.
- BIBarb IsaacsonNov 5, 20255.0Needed to get glasses and sunglasses with a prescription from my opthamologist. Justin was very helpful and knowledgeable. He also was very polite and friendly. He made me feel like a valued customer! Looking forward to getting both pairs!
- ARAustin RichOct 23, 20255.0Had an issue with some glasses I had purchased a few months earlier where the screw kept falling out and had to be put back in. Billy in the Cool Springs store took the time to educate me about lenses and why it was happening and why they should not have been sold to me in the first place due to my prescription needing a lens that was too thick for the frames. He helped me find a replacement, a wealth of knowledge.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What type of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide selection of designer eyewear and prescription wearable technology.
Which brands of eyewear are available at LensCrafters?
LensCrafters carries eyewear from designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Giorgio Armani, Michael Kors, and more.
How can I schedule an eye exam at LensCrafters?
You can schedule your eye exam online via the LensCrafters appointment link or by calling the store directly.
What payment methods does LensCrafters accept?
LensCrafters accepts payments via American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the store hours for LensCrafters at 1800 Galleria Blvd in Franklin, TN?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Are there any convenient nearby places where I can shop or grab a snack after visiting LensCrafters?
Yes, after your visit to LensCrafters, you can shop at nearby stores like Lush for cosmetics, Saucony or David Parker Shoes for footwear, or enjoy ice cream at Marble Slab Creamery.
Is there a nearby coffee shop where I can relax before or after my eye appointment?
Yes, there are Starbucks locations near LensCrafters where you can get coffee or smoothies before or after your visit.
Are there any nearby beauty or spa services I can visit in the same area as LensCrafters?
Nearby beauty and spa services include MasterCuts hair salon and Brow & Nail Spa for hair and beauty treatments.
Does LensCrafters have accommodations for wheelchair access and payment by debit or credit card?
Yes, LensCrafters has a wheelchair accessible entrance and accepts debit and credit card payments.