Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.6
363 reviews
5 stars
318
4 stars
6
3 stars2
2 stars3
1 star
34
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Heath, Kelsey, and Justin.
Mixed Experiences
While some customers had outstanding experiences, others reported poor service, particularly regarding communication and follow-up.
Store Environment
The store was frequently described as clean, modern, and well-organized, contributing to a positive shopping experience.
Product Quality
There were mixed reviews on product quality, with some customers expressing dissatisfaction with the durability of glasses and issues with prescriptions.
- MLMike and Laurie5 days ago1.0I am posting this as a consumer warning. This LensCrafters location charged my credit card $746.38 and billed my insurance for a product that was never provided. I did not receive the item, documentation, or proof of delivery. What made this worse: the store refused to process a refund unless I physically drove back to the location, requiring hours of additional driving, fuel expense, and wear on my vehicle—despite the charge and insurance billing already being documented. Requiring customers to incur significant travel costs just to correct an improper charge is unacceptable. Combined with billing both a consumer and an insurer for an undelivered product, this raised serious concerns for me. Because of the seriousness of double billing and refusal to refund without unnecessary burden, I escalated the matter through my credit card issuer and my insurance company’s investigative unit. I am sharing this publicly because many customers never see insurance claims, and issues like this can go unnoticed. Review your Explanation of Benefits carefully and verify that anything billed was actually delivered. This review reflects my direct experience and documented charges.
- MLMikaela LeahyDec 27, 20255.0We came here for a eye test but they were booked but they were happy enough to give us glasses without taking an eye test, what they will do is give us the lenses at another time when they are available! Such kind employees and a very well managed place! Everywhere is very clean and looks beautiful and modern!Shoutout to Kelsey the one who helped us here! Very kind employee!
- SOShane OconDec 11, 20252.0I got an eye exam and had to have follow visits for progressive lenses. Each exam the Optometrist was more impatient and upset with me when I would ask questions. On the third appointment he raised his voice several times and after explaining his method said “Do you not understand that?!?” I couldn’t wait to get out of his office. I’ve never been berated by a medical professional before in all my years. I definitely won’t be coming back.
- TJtabatha jonesDec 5, 20255.0Amazing service
- DDDorisNov 17, 20255.0My husband and I agreed that Heath was the best LensCrafters employee we had ever dealt with. It does take a while to get through all the measurements and decide what you want, but in the end, it is a very precise and accurate set of glasses. Nothing is cheap these days, but it is a very fair price for the expertise of what you get.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What type of eye care services does LensCrafters offer?
LensCrafters provides comprehensive eye exams, premium lens solutions, and a wide selection of designer eyewear and prescription wearable technology.
Which brands of eyewear are available at LensCrafters?
LensCrafters carries eyewear from designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban, Oakley, Giorgio Armani, Michael Kors, and more.
How can I schedule an eye exam at LensCrafters?
You can schedule your eye exam online via the LensCrafters appointment link or by calling the store directly.
What payment methods does LensCrafters accept?
LensCrafters accepts payments via American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, and Visa.
Does LensCrafters accept vision insurance plans?
Yes, LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health, and more.
What are the store hours for LensCrafters at 1800 Galleria Blvd in Franklin, TN?
LensCrafters is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Are there any convenient nearby places where I can shop or grab a snack after visiting LensCrafters?
Yes, after your visit to LensCrafters, you can shop at nearby stores like Lush for cosmetics, Saucony or David Parker Shoes for footwear, or enjoy ice cream at Marble Slab Creamery.
Is there a nearby coffee shop where I can relax before or after my eye appointment?
Yes, there are Starbucks locations near LensCrafters where you can get coffee or smoothies before or after your visit.
Are there any nearby beauty or spa services I can visit in the same area as LensCrafters?
Nearby beauty and spa services include MasterCuts hair salon and Brow & Nail Spa for hair and beauty treatments.
Does LensCrafters have accommodations for wheelchair access and payment by debit or credit card?
Yes, LensCrafters has a wheelchair accessible entrance and accepts debit and credit card payments.