Planet Fitness

4.3
527 reviews

About

Fitness CenterTanning SalonSpaGymPersonal Trainer
At Planet Fitness, we believe We’re All Strong On This Planet™. No two members are the same – their goals, routines, and reasons for working out are different – but the one thing they all have in common is their strength. With 2,700+ locations and best-in-class equipment, we provide a welcoming space for everyone to build strength at their own pace in a Judgement Free Zone®. Find yourself at a club near you or download our mobile app for hundreds of ways to get strong.

Location

Planet Fitness
11433 Kingston Pike, Farragut, TN
37934, United States

Hours

Reviews

4.3
527 reviews
5 stars
370
4 stars
62
3 stars
30
2 stars
24
1 star
41

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted ongoing issues with cleanliness, particularly in the bathrooms and tanning beds, with reports of dust, hair, and unclean equipment.

Staff Performance

The staff received praise for being friendly and helpful, with specific mentions of individual employees who provided excellent service.

Equipment Quality

Customers appreciated the new and well-maintained equipment, although some noted that certain machines were frequently out of order.

Customer Service Issues

Several reviews mentioned problems with billing and membership cancellations, indicating a lack of effective communication and resolution from management.

Facility Condition

While many found the gym spacious and well-equipped, there were complaints about the overall maintenance and cleanliness of the facility.
  • AP
    Angelica Pride
    Nov 15, 2025
    5.0
    Can't wait until the remodel done.
  • SW
    Saints, Priests, and Watchmen.
    Nov 2, 2025
    5.0
    Brandon is why you’re getting 5 stars. So far all members of staff aren’t dazed off into space like most planet fitness clubs. They are attentive, respectful, awake, and nice. You’ve really lucked out as far as that’s concerned. But the showers are not good. A few months ago they were so bad I quit coming here. By chance I came here last week and a guy named Brandon had started. In the past, I’ve told people that the showers were gross and they said that they would pass that information on. Well after three times of complaining I quit. Good customers don’t complain, they just don’t come back. Brandon immediately asked me to show him which stall I was talking about exactly what was bothering me, and what he could do to help. That night he cleaned the showers while I was there to show me that he cared. Let me just tell you the only reason that I continue to come now is because of his willingness to ensure clean showers. But unfortunately, he can’t do it by himself, your other employees are going to have to step their game up. Being able to smell mold and hints of urine is not OK. I used to run a Gym that’s not acceptable. There’s no way he could do it by himself. It’s gonna have to be a collaborative effort. Using watered down Lysol products or fabulouso won’t work. You’re gonna need a strong outdoor bleach And or degreasing product like purple power. You’ve got someone going in there and using each shower stall on an average of every 5 to 10 minutes. I used to have to clean my showers three times a day every single day that’s how bad of bacteria you’re dealing with. If you can smell it, it’s beyond dirty. At this point you’re doing better than Chapman Highway, but that isn’t much to say. Everything else about your gym is pristine, but your showers need serious help. I have even offered to go in there in front of your staff and show them how to properly clean. Brandon has my phone number. I’m more than happy any day to come and clean the shower myself in front of all of them so they can see how to properly clean a shower because they obviously are struggling. Guys like Brandon don’t come along often. He’s hungry to be successful and you guys should take full advantage of that.
  • KJ
    KEVIN JARDET
    Oct 19, 2025
    4.0
    Basic Barney color gym
  • NN
    neris
    Oct 12, 2025
    5.0
    Clean, not crowded but it was during UT game.
  • NK
    Nicole K
    Aug 14, 2025
    1.0
    I’m really disappointed in the cleanliness standards here. Nearly every visit I find visible sweat puddles left on the tanning beds that I have to clean before using them. It’s not just an occasional issue it’s very consistent. Proper sanitation should be a basic expectation especially in a place where multiple people are sharing the same equipment. A quick wipe-down after each use should be mandatory. Nobody wants to handle a strangers sweat. RE: I left a review for a reason to address an issue I experienced at this location. If you’re the owner, I would think you’d be able to communicate directly with your manager rather than asking me to repeat the entire situation to them. Thanks!

Frequently Asked Questions About Planet Fitness

What are the general operating hours of Planet Fitness in Farragut, TN?

Planet Fitness Farragut is open 24 hours from Monday to Thursday, until 9 PM on Friday, and from 7 AM to 7 PM on weekends.

Does Planet Fitness have special holiday hours?

Yes, Planet Fitness Farragut has modified hours on certain holidays such as Thanksgiving and Christmas Eve, typically opening from early morning until mid or late afternoon depending on the day.