LensCrafters

Reviews

• JD

  james devereaux

  3 days ago
  1.0
  Very disappointed. I had previously made an appointment online to get the required fitting and class required to buy the Meta Raybans. Checking in the staff looked at me with blank stares, telling me I didn’t make an appointment. Frustration growing I explained that these glasses require the class required to purchase. They had no idea what I was talking about. I kept my cool and went over to the display that featured the glasses front and center. I asked to lady seated at the display about purchasing the glasses. I mentioned that maybe I could order a pair??? I felt like I was begging for them to take my money. They had no idea about the glasses and was argued with when I mentioned that the bracelet isn’t sold on its own and that it was a component of the glasses and that either isn’t sold alone. I’ve shopped here for years and the only thing that the appointment produced for me was them stating they didn’t take Tri care insurance any longer and the second insurance I have was no good either. I’m sure Ray-Ban wouldn’t appreciate such a horrible job representing their company. I felt like I was being punked.
• DD

  Deeds

  Dec 29, 2025
  5.0
  I had a great experience at Lens Crafters and their staff. Working with Lausonz with helping me find the right pair of glasses was seemless. I will always come back here every year.
• MW

  Marcella Wright

  Dec 18, 2025
  5.0
  Everyone @ Lens Crafters gets 5 stars from the doctor to the technician who helped me choose my new frames and lenses. As a family we have been using Lens Crafters for several years now and have always had 5 stars experience with all facets from the eye exam to the new glasses/contacts.
• KC

  Kevin Cosma

  Dec 15, 2025
  3.0
  Nothing against this particular store. It's ran well and has friendly people. But, I was disappointed in the frames selection. It seems to me as though LensCrafters is trying to offer every brand available. But, only a very few options within those brands. There were 3 particular brands of glasses that I was interested in today. Costa, Burberry, and Ray-Bans. But, there were only a few of each of those. No selection. And the ones that they did offer, were so similar that it was hard to tell the difference. So, I ended up just getting a eye exam and I guess I will go somewhere or my frames. I've been using LensCrafters for a few years. So, this surprised me a little bit. One other thing... After my insurance, (which is better than most eye insurance), I was still going to have to pay $358 (out of the $1,540.00 total) I felt that was too much. And that was including $100 promotion that they're offering right now. Glasses just should not cost that much. I think I can do better. In the past, I've been able to wear a pair of glasses for 2 or 3 years. But, I'm aging now, and my eyes are changing quicker than they ever have. So, I have to buy a pair of glasses every year. I just can't spend that much annually
• JM

  Judy Miller

  Dec 10, 2025
  1.0
  Went and picked glasses out I had 3 frames picked out and I got the pair I wanted to get and when they came back they weren't the pair I ordered I went ahead and took them and tried wearing them they just wasn't what really wanted so I called back and told them I went in got another one picked out got home and they just didn't fit right the back of then were to long hurt the back of bone part back of ears so I called back told them the ladie that made the mistake on my glasses got smart with me and said I couldn't do anything about them because I had already got the second pair but the first ones I brought back wasn't my fault anyway I'm very dissatisfied I want be back and I will tell others about my experience that was at the Clarksville tn store wilmarudolph at the mall they want return my calls No thanks JM

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