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About
Home Medical Equipment StoreWheelchairsWheelchair Repair ServiceMobility ScootersMobility Equipment StoreNational Seating & Mobility
At NSM, we build one-of-a-kind mobility solutions designed to be comfortable, safe and work completely in sync with each client. Our focus is to deliver independence and self-reliance to clients, regardless of age or physical challenge; to offer reassurance to families and caregivers; and to provide flexible, highly professional clinical support to physicians and therapists.
Details
- DebitAvailable
- Cash onlyNot available
Location
National Seating & Mobility
5959 Shallowford Road, Chattanooga, TN
37421, United States
Hours
Reviews
3.2
40 reviews
5 stars
21
4 stars0
3 stars
1
2 stars
1
1 star
17
- RHRichard HalversonDec 16, 20251.0Poor customer servive. They say they are waiting for paperwork from Fr. Dr says they have sent all requested docs. Everytime I call I grt the same excuse. Poor followup from this company. This CONTINUEED delay is going to cost me alot of money because this delay will put it into next year so I have to pay the deductable that I cant afford. Oit of pocket for this year has been met so it would not have cost me anything. This has been going on for months. Starting to believe they are partners with Insurance co so they help with the delay so ins doestnt have to pay 100%. I will never use this co again. Good posibility when it gets approved I may just refuse delivery beacuse I wont be able to afford the out of pocket....then they will say "WE HAVE FINANCING AVAIL". YEAH RIGHT. No thanks . All the work they SAY they have been doing will be for nothing..
- BRBrian RogersDec 5, 20251.0The worst company I've ever dealt with. Stay away from these heartless crooks. Ordered my little boys wheelchair 6 months ago and they still haven't done anything. Just called and they said could be 4 to 8 weeks more until insurance approval. He's going to need refitting before he gets it. Stay away
- JRJosalyn RogersNov 17, 20251.0Zero stars if possible. Five months in and still no wheelchair and insurance says the order has been canceled twice by them. Apparently, working with the disabled in need of equipment is not a strength of theirs.
- MJmicky jonesAug 31, 20251.0Iv had a horrible experience with them. They seem nice, yet nothing gets taken care of like it needs to be. I have been trying with them for 2 years on getting my wife a new wheelchair cushion. She has had hers since 2020 and the company doesn't make it anymore. So we have went down the rabbit hole of them forgetting about us. Making us believe that they had no options on cushions, to where she felt like she had to accept it. Then they forgot to mail it to us, to us getting a custom one eventually the next year like her old one. Then finding out its nothing like it. Then after them not getting back in touch with me, to me having to call the main office. To finally them saying they have a few now that might work and knowing shes not able to sit up well saying they cant bring them out to our house when they can do it knowing its a far drive for anyone that can barely sit up. Its just not acceptable. They can come out to adjust the wheelchair, yet they can't come out to help her find the right wheelchair cushion???? Tell me how this makes sense??? These guys aren't very helpful at all on finding my wife the right one. Its taking far too long. Shes not able to do normal things. She hurts cause hers is wore out, yet they are over there pushing us off till i call coorperate!!! Please do better!!!!
- WBWendy BeckJul 28, 20255.0The rep was great and very informative!
Frequently Asked Questions About National Seating & Mobility
What makes NSM the preferred choice for obtaining mobility solutions?
At NSM, we are uniquely positioned to search hundreds of sources for the precise components needed to create a chair that is made specifically to meet the needs of each client. Each chair can be designed for maximum comfort and ease and will provide the specific therapeutic benefits prescribed for you by the health care team. But what really sets NSM apart is our approach. We work from the heart, honoring your journey of independence with efficient, friendly attention that puts your interests first. This is our life’s work—to help others move through life—and we take it very seriously.
How can I work with NSM for my mobility needs?
National Seating & Mobility is a member of your rehabilitation health care team. We work with your physician, nurses and therapists to provide a one-of-a-kind mobility solution customized to your needs and preferences. Because we work in a partnership with your health care team, we require a referral from them in order to be your mobility provider. To help ensure your choice of NSM, you should request that your physician and/or therapist select us as your provider of choice.
How long does it take to get a new power wheelchair from NSM?
NSM strives to complete each timeline phase as quickly as possible without compromising any step in the process. Please refer to this page for the full timeline. We appreciate your patience and understanding.
Why must I see a doctor to get a wheelchair from NSM?
Our clients have mobility challenges and are referred to us by therapists and physicians to receive mobility solutions that meets all their unique needs. If you need a wheelchair, your best plan is to talk with your physician or therapist and get a thorough evaluation from a qualified Rehab Technology Supplier (RTS).
What if my medical condition changes?
Contact your local NSM branch and notify us of any changes that may affect the proper fit and function of your chair.
Are there any dangers in using an off-the-shelf wheelchair?
Definitely. A standard or not customized chair can cause more harm than good. People come in all shapes and sizes; their chairs must be designed to fit them. In severe situations, a standard or not customized chair may:
- Cause significant physiological and psychological problems
- Lead to an increase in dependence because it’s not used due to lack of comfort
- Cause pressure sores, or decubitus, due to improper cushioning
- Become obsolete quickly if not configured to “grow with the child”
- Become a major expense to replace or reconfigure, because most funding sources will only reimburse for a new chair every five years.
Do I have a choice of which mobility solutions company to use?
The choice of a wheeled mobility supplier is yours. Discuss your decision with your physician and therapist.
What types of mobility solutions does National Seating & Mobility in Chattanooga provide?
National Seating & Mobility builds one-of-a-kind mobility solutions designed to be comfortable, safe, and personalized to each client to enhance independence and self-reliance.
Where is National Seating & Mobility located in Chattanooga?
They are located at 5959 Shallowford Road, Suite 435, Chattanooga, TN 37421.
What are the business hours for National Seating & Mobility in Chattanooga?
They are open Monday through Friday from 8:00 AM to 4:30 PM and are closed on Saturdays and Sundays.
Does National Seating & Mobility in Chattanooga offer any remote services?
Yes, they provide Remote Evaluations along with service and repair for mobility solutions.
Is National Seating & Mobility wheelchair accessible?
Yes, the location has wheelchair accessible parking to accommodate clients with disabilities.
How can I contact National Seating & Mobility in Chattanooga?
You can reach them by phone at +1 423-954-8901 or email at Chattanooga@nsm-seating.com.
Which professional associations is National Seating & Mobility affiliated with?
They are members of the Rehabilitation Engineering and Assistive Technology Society of North America (RESNA) and the National Rehabilitation Registry of Technology Suppliers (NRRTS).
Are there any nearby medical supply or healthcare-related providers near National Seating & Mobility in Chattanooga?
Yes, nearby healthcare-related places include SEI Healthcare Chattanooga, Apria Healthcare, and Amerita Infusion PPS Pharm, which may be useful for additional medical needs or services.
What nearby businesses can help with moving or storage if I visit National Seating & Mobility?
Nearby movers and storage services include Motivated Movers Chattanooga and Two Men and a Truck, helpful for customers planning a move or needing packing supplies.
Can I visit other retail or service businesses close to National Seating & Mobility in Chattanooga?
Yes, nearby retail and service businesses include Horizon Electronics Inc for electronics shopping, Bath Fitter for bathroom remodeling, and Scenic City Signs for printing and promotional products.