Business Details
About
OptometrySunglasses StoreLensCrafters
LensCrafters is dedicated to providing quality eyecare to ensure you see your best. We offer comprehensive eye exams using the latest vision technology. Our premium lens solutions are tailored to fit your lifestyle with options like Transitions® and Blue-violet light filtering lenses. We offer a wide range of designer brands from Prada, Burberry, Versace, Dolce & Gabbana and more. LensCrafters is the destination for prescription wearable technology from innovative brands like Ray-Ban Meta, Oakley Meta and Nuance Audio. We accept most vision insurance plans including: EyeMed, Aetna, Humana, United Healthcare Vision, Davis Vision by Versant Health plus more. All prescriptions are welcome!
Details
- Credit cardAvailable
- DebitAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.3
142 reviews
5 stars
110
4 stars
8
3 stars1
2 stars
3
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and patient, particularly highlighting individuals like Sherry, Chris, and Travis.
Product Issues
Several reviews mentioned problems with orders, such as delays in receiving sunglasses and incorrect prescriptions, but noted that the staff worked to resolve these issues.
Eye Exams
Customers reported positive experiences with eye exams, citing thoroughness and professionalism from the doctors and staff.
Mixed Experiences
While many reviews were positive, some customers expressed dissatisfaction with specific staff members or experiences, indicating inconsistency in service quality.
- SLSerhiy Lobkov2 days ago1.0I had progressive (bifocal) glasses made at the Lenscrafters that I cannot use because the lenses are of very poor quality. They have an extremely small 'sweet spot' where the vision is clear; if you look slightly to the side, everything becomes blurry. I tried to get used to them, but I couldn't. Due to my job as a long-haul trucker and the Christmas holidays, I missed the one-month return window. When I approached the company, they refused to help me at all. I basically threw over $500 down the drain—especially frustrating since my mother-in-law paid less for similar glasses without insurance than I did with mine. When I went to another company, they explained that there are three levels of lens quality and that this place sold me the cheapest option at a premium price without explaining the difference. I advise everyone to avoid them if possible; they offer no support or empathy toward their customers.
- JCJuanita CoferDec 16, 20255.0Matthew and Sherry are excellent! Great customer service and willing to take as much time as needed! Very patient! Wonderful!
- JBJocelyn BellDec 9, 20251.0I am very frustrated with Lens Crafters. Ordered regular as well as sun glasses at the Hixson, Tn store in November. The regular ones arrived promptly but the sun glasses seem to be lost in the system. I have been told that they are "finishing", "broken during finishing and being redone", "not broken but being redone", not sure of the reason for the delay" - it's a different story each time I call. I have paid for sunglasses which I need and do not have!
- MMMitch McClureDec 4, 20255.0Sherry made this process easy. She understands what needs to be done to match a frame to a person. She is why I returned to Lenscrafters to purchase new glasses.
- BHBeth HixsonNov 30, 20255.0My child accidentally broke their glasses on a Saturday night and was panicked since most places are closed on a Sunday. Luckily, LensCrafters was open. We as a family went in today in hopes of being able to find frames to fit the lenses (since those were unscathed) and Sherry found the perfect fit within minutes of us walking in. She was so kind, helpful, and patient. There were so many great options that we decided to all get a pair while we were there. Sherry and David both made sure to help us find the best pairs and the best deals. It was such a great experience that I will be switching our care over to LensCrafters going forward. Thank you to Sherry and David for making the experience stress free and wonderful.
Frequently Asked Questions About LensCrafters
How do I know if my child needs glasses?
Taking your child to an optometrist for an eye exam is the best way to learn if your child needs glasses. Many children who need glasses aren’t aware that they do. Signs of vision problems in children include sitting too close to the television, squinting, sensitivity to light, difficulty with eye-hand coordination, and avoiding visual activities like reading and drawing. To see if your child needs glasses, schedule your child’s eye exam today.
Is a contact lens exam different than an eye exam?
A normal, comprehensive eye exam will allow your optometrist to determine if your eyes are healthy enough to wear contact lenses. During your contact lens fitting, detailed measurements of your eyes will be taken to determine the right contact lenses for you. There is an additional fee for a contact lens fitting and evaluation for all contact lens patients (both new and established patients). Schedule your eye exam today to have all of your questions about contact lenses answered.
What is the difference between an eye exam and a vision screening?
A comprehensive eye exam is administered by an optometrist and can detect not only vision problems but problems with eye health and general health as well. A vision screening is typically performed by a general medical practitioner such as a pediatrician or a nurse. While a vision screening can help identify vision issues, it can miss many important issues that a comprehensive eye exam can identify. This is why everyone is encouraged to get annual eye exams. Schedule your eye exam today!
Why should I get an eye exam?
An annual eye exam involves more than just updating your glasses or contact prescription. A comprehensive eye exam can also detect eye health issues as well as general health problems. Conditions such as diabetes and high blood pressure can be detected in early stages through an eye exam, and this can result in early treatment. Schedule your annual eye exam today.
What should I bring to my eye exam?
You should bring your vision insurance and medical insurance information to your eye exam. If you currently wear any prescription lenses, bring your eyeglasses, sunglasses, and contact lenses. You should also bring any and all questions you may have. Contact your optometrist if you have specific questions about any additional items you think you may need to bring to your eye exam.
What types of eye care services does LensCrafters offer?
LensCrafters offers comprehensive eye exams, premium lens solutions, and a wide range of designer eyewear brands including prescription wearable technology.
Which vision insurance plans are accepted at LensCrafters?
LensCrafters accepts most vision insurance plans including EyeMed, Aetna, Humana, United Healthcare Vision, and Davis Vision by Versant Health, among others.
What brands of eyeglasses and wearable technology are available at LensCrafters?
LensCrafters carries designer brands like Prada, Burberry, Versace, Dolce & Gabbana, Ray-Ban Meta, Oakley Meta, and Nuance Audio.
What are the LensCrafters store hours?
LensCrafters is open Monday through Saturday from 9:00 AM to 7:00 PM and Sunday from 12:00 PM to 6:00 PM.
Can I schedule an eye exam appointment online for LensCrafters at Northgate Mall?
Yes, you can schedule an eye exam appointment online through the LensCrafters scheduling link provided for the Northgate Mall location.
Does LensCrafters offer in-store pickup for eyewear products?
Yes, LensCrafters offers in-store pickup services for your eyewear products.
What forms of payment are accepted at LensCrafters?
LensCrafters accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, and Visa.
Is LensCrafters wheelchair accessible?
Yes, LensCrafters has a wheelchair accessible entrance to accommodate all customers.
Are there any nearby places I can visit before or after my appointment at LensCrafters in Northgate Mall?
Nearby places include Massage Heights for relaxation, Old Chicago for dining, and the Creative Discovery Museum Science Theatre for family entertainment.
What shopping options are available near LensCrafters at Northgate Mall?
Nearby shopping options include rue21 for clothing, Victoria's Secret for lingerie, and SHOE DEPT. for footwear.
How can nearby transit or amenities in Northgate Mall help customers visiting LensCrafters?
Customers can conveniently visit LensCrafters alongside other services and shops such as LibertyX Bitcoin ATM for financial services, Cell Surgeon for phone repairs, and various dining and beauty salons within Northgate Mall.