LensCrafters

Reviews

• TL

  Todd Lawson

  Feb 14, 2026
  1.0
  I've been working with LensCrafters for over 10 years, I came in and worked with Gwen to get two pairs of glasses, computer glasses and everyday wear. She struggled to figure out how to scan with the iPad, once I got my glasses the range was way off on my computer glasses and the Vision area of my everyday glasses was so tiny that I could barely find my target. I took them in and talked with Matthew the manager and he immediately told me to make another appointment with the optometrist on the other side that they made mistakes when doing my eye exam. He took no responsibility and wouldn't even try to figure out the issues. I came in 3 days later to have the eye exam redone which was useless. I finally went back and talked with Sherry who found Gwen had the wrong prescription on the computer pair of glasses and never lined up the eyesight in the everyday wear. Sherry was extremely helpful, and has sent these back to get remade. She should be the manager, wonderful to work with.
• SL

  Serhiy Lobkov

  Jan 10, 2026
  1.0
  I had progressive (bifocal) glasses made at the Lenscrafters that I cannot use because the lenses are of very poor quality. They have an extremely small 'sweet spot' where the vision is clear; if you look slightly to the side, everything becomes blurry. I tried to get used to them, but I couldn't. Due to my job as a long-haul trucker and the Christmas holidays, I missed the one-month return window. When I approached the company, they refused to help me at all. I basically threw over $500 down the drain—especially frustrating since my mother-in-law paid less for similar glasses without insurance than I did with mine. When I went to another company, they explained that there are three levels of lens quality and that this place sold me the cheapest option at a premium price without explaining the difference. I advise everyone to avoid them if possible; they offer no support or empathy toward their customers.
• JC

  Juanita Cofer

  Dec 16, 2025
  5.0
  Matthew and Sherry are excellent! Great customer service and willing to take as much time as needed! Very patient! Wonderful!
• JB

  Jocelyn Bell

  Dec 9, 2025
  1.0
  I am very frustrated with Lens Crafters. Ordered regular as well as sun glasses at the Hixson, Tn store in November. The regular ones arrived promptly but the sun glasses seem to be lost in the system. I have been told that they are "finishing", "broken during finishing and being redone", "not broken but being redone", not sure of the reason for the delay" - it's a different story each time I call. I have paid for sunglasses which I need and do not have!
• MM

  Mitch McClure

  Dec 4, 2025
  5.0
  Sherry made this process easy. She understands what needs to be done to match a frame to a person. She is why I returned to Lenscrafters to purchase new glasses.

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